Client Operations Manager

About Health Partners

Health Partners Group is a UK leading provider of comprehensive health and wellness services, dedicated to fostering healthier, more productive workforces across a variety of sectors. Our expertise spans mental health support, neurodiversity, physiotherapy, overall wellbeing, and absence management, currently benefiting the health of over 2.5 million client employees nationwide. We work collaboratively with businesses in various areas such as construction, retail, manufacturing, local government, and blue light services, to tailor solutions that meet the unique demands of each industry and contribute to the long-term success of the organisations we work with.

Role Outline

As a Client Operations Manager, you will be responsible for developing and overseeing a rolling plan for Health Surveillance, ensuring high attendance and compliance while enhancing the employee experience. Your role will be pivotal in managing the delivery of contracted services, liaising with key customer contacts, and maintaining excellent client relationships.

This role will be predominately based at our client's site at Barrow in Furness, Cumbria, although there may be some home working.

Key Responsibilities:

• Develop and execute a dynamic plan for Health Surveillance, driving attendance, compliance, and a positive employee experience.
• Manage the delivery of contracted services efficiently, escalating issues as required to ensure resolution.
• Participate in weekly, monthly, and quarterly Operational review meetings with key customer contacts, contributing to the health, safety, and wellbeing strategy.
• Oversee staff rotas and availability, ensuring service demands are met at all times through effective trend analysis and forecasting.
• Achieve key deliverables such as health surveillance compliance and service line SLAs.
• Review resource utilisation and initiate strategies to demonstrate value and ROI for our clients.
• Foster a risk-informed and well-prepared service delivery in partnership with clients, developing strong relationships with key stakeholders.
• Develop and implement strategic review plans aligning occupational health and wellbeing services.
• Analyse client management information to identify trends and enhance service delivery; ensure robust reporting mechanisms.
• Collaborate with the Clinical Operations Team to develop and improve policies, procedures, and protocols, maintaining high service quality and continuous improvement.
• Support clinical and administrative teams with significant service delivery changes or contractual issues.

Salary

The salary for this role is £45,000 to £47,000 per annum depending on experience.

Company Benefits

One of the best things about joining Health Partners is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Birthday leave
• Discounted gym membership
• Cycle to work scheme
• Access to Vitality Health
• Health cashback scheme

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you require an alternative method of applying or would like to discuss this role further, please send an email to jobs@healthpartnersgroup.com

We look forward to you joining our team!

Recruiter

For more information regarding this vacancy please contact Rachel at recruitment@healthpartners.uk.com