Honeycomb Group
Operations Manager - Performance & Contract (Homelessness)
Job Location
Trent Vale, United Kingdom
Job Description
Operations Manager - Performance & Contract (Homelessness)
£36,000 a year
Stoke, Stoke-on-Trent
Hours per week37.5
Contract typePermanent
As Operations Manager for Performance and Contacts, youll ensure that we are delivering excellent support services to customers with complex needs. Youll work with other Concrete managers to ensure that customers are receiving the right support at the right time across a range of commissioned services. Youll be proactive and take accountability for our commissioned contracts, ensuring that contractual performance is met and monitoring performance.
Job requirements
Well be interviewing as we go so might close the application process early if we find the right person.
#Stoke #OperationsManager #Homelessness #Performance #CommissionedServices #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who we are
Were part ofHoneycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isnt a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
Location: Trent Vale, GB
Posted Date: 10/29/2024
£36,000 a year
Stoke, Stoke-on-Trent
Hours per week37.5
Contract typePermanent
As Operations Manager for Performance and Contacts, youll ensure that we are delivering excellent support services to customers with complex needs. Youll work with other Concrete managers to ensure that customers are receiving the right support at the right time across a range of commissioned services. Youll be proactive and take accountability for our commissioned contracts, ensuring that contractual performance is met and monitoring performance.
Job requirements
- Take operational lead in meeting contractual performance, monitoring and reporting on KPIs and working with partners to meet targets.
- Develop a strong relationship with commissioners across all our contracts.
- Listen to the customer voice, ensuring that customers have several ways in which to influence our service, maximising the use of lived experience to improve services and approach.
- Have oversight of customer journeys (including KPIs) to ensure customers are progressing through a tenancy ready programme.
- Control budget spends across the service area, ensuring value for money at all times.
- Support with tenders, bids, renewals, fundraising and growth opportunities.
- A degree level qualification, or qualified by experience to an equivalent level.
- Strong business acumen and commercial awareness.
- Excellent communication, influencing and negotiating skills.
- Significant experience of people management and HR processes.
- Experience of supporting financial processes including expenses and invoice processing.
- Significant experience of working on project delivery.
- An inspirational leader who can coach, develop and empower others.
- DBS check.
Well be interviewing as we go so might close the application process early if we find the right person.
#Stoke #OperationsManager #Homelessness #Performance #CommissionedServices #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Who we are
Were part ofHoneycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isnt a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
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Location: Trent Vale, GB
Posted Date: 10/29/2024
Contact Information
| Contact | Human Resources Honeycomb Group |
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