Resident Liaison Officer

Resident Liaison Officer - Social Housing

Based in West Midlands

Temporary

£14.00-£18.00

We are working with a leading Social Housing Contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works within the Social Housing sector.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.

Key Responsibilities include:

Working on planned maintenance projects

Full clean driving licence

Pre-entry visits and company inductions

Collect tenancy agreement/approval forms

Visiting tenants in their homes and advising them on when and what work is being carried out

Act as the main point of contact and deal with any problems/queries that the tenant may have

Contacting neighbourhood housing associations and establishing working relations with them

Visiting properties that are being refurbished with potential tenants and advising them on completion dates

Attending and chairing tenant forum meetings to advise tenants of works being carried out. You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

The successful candidate would ideally have worked in Social Housing although experience in property, management, estate agency, letting would be suitable.