Client Services Manager

Client Services Manager

Newcastle upon Tyne

Permanent, Full Time (37.5 hpw)

Salary range - £26,164 to £28,324, depending on skills and experience plus great benefits including Health Cash Plan!

On call shift additional payment

Home, a place where you belong

We have a fabulous opportunity for you to join our awesome team as a Client Services Manager. You have a genuine passion to lead our services in delivering aspirational person centred housing related support.Youll have overall responsibility for managing our services whichsupport our brilliant customers who havecomplex mental health, learning disabilities or autism in their homes within the community.

You will lead a service which we call STEP (Supporting Tenancies, Enabling People). Where we support our customers who live in a community-based setting in the Newcastle area. We help our customers live independently in the community in a flexible and bespoke way to support them to meet their goals and aspirations.

Typical day as a Client Services Manager

• Lead and motivate a team of frontline support staff, ensuring high-quality and efficient service delivery tailored to each customer's needs.
• Develop and implement support plans that promote independence and meet the goals and aspirations of our customers in a community-based setting.
• Monitor and assess service performance against contractual targets, making improvements as needed to ensure excellence and compliance.
• Foster strong relationships with external stakeholders, referring agencies, and self-referring customers to maintain service visibility and accessibility.
• Handle emerging risks and challenges swiftly, applying your knowledge of safeguarding processes and housing law to maintain a safe and effective service.
• Use technology to manage support plans, handle benefit claims, and oversee tenancy sign-ups, ensuring smooth operations and accurate record-keeping.

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the Top Ten forGreat Places to Work in the UK!

You bring

• Strong people management skills with the ability to inspire and guide a team, fostering a collaborative and supportive work environment.
• Proven experience in the Housing and Care and Support sectors, including a deep understanding of safeguarding processes and housing law.
• Excellent communication skills, both written and verbal, enabling you to connect effectively with colleagues, customers, and external partners.
• Proficiency in using technology for creating and updating support plans, managing benefit claims, and conducting tenancy sign-ups.
• Analytical skills to monitor and improve service performance, ensuring we meet our contractual targets and deliver outstanding customer support.
• A genuine passion for promoting independence and social inclusion through person-centred support, with a drive to develop innovative service provisions.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you!Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Monday Friday 9-5pm (at times some flexibility will be required)
• Community based role, with a team base at a central Newcastle office.
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
• Hold a valid, clean driving licence, witha vehicle insured for business purposes.(We will reimburse any expenses).
• Youll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Whats in it for you?

• 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literall y of course!), when youre ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore ourbenefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about?us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at

ADZN1_UKTJ

Location: Spital Tongues, GB

Posted Date: 10/29/2024