Company description:

Location: Addlestone,England,United Kingdom
Job ID:77783

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, youll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.

Job description:

We are currently recruiting for a Service Leader to join our Team in Addlestone & The South. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within a Region. The Service Leader is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include: Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management and Employee recruitment and team development. This is a full time and permanent role.

Duties & Responsibilities:

• Optimise the Regions staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training.Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
• Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
• Deliver repair sales targets as determined by the Regional Director
• Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
• Manage and follow-up actions of customer claims and complaints
• Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction
• Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist
• Manage chargeable repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
• Manage non-chargeable repairs to control costs as best as possible
• Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
• Supporting employee on the job training and skills development, including safety training and tool box talks in coordination with the Regional Technical Specialist and FQE
• Conduct at least monthly drum beat meetings as a group or one to one as required with first line reports
• All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policie

Profile description:

Candidate Requirements:

• Degree qualified or equivalent in a relevant technical or business discipline.
• Proven track record of running a service business unit (five to seven years) in a related industry.
• Proven track record in managing the customer interface
• Proven experience in a management/leadership role
• Proven experience of P&L responsibility
• Knowledge of the Lift industry or Facilities Management
• Proven technical and commercial awareness as it relates to the lift industry business would be desirable
• SAP experience beneficial
• Excellent communicator and proven ability to build networks and relationships with internal and external customer base.
• Sound decision making and good problem-solving skills
• Strong attention to detail and excellent written and verbal communication skills
• The ability to work under pressure and to deadlines
• Some travel may be required

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