Customer Service Representative

We’re looking for a Customer Service Advisor, to join our client, on a 12-month fixed term contract, based in Edinburgh. Ideally you will have previous telephone and admin-based experience in an office however, they will consider face to face experience too. On offer is a salary of £22,500 per annum, a great team to work with and some good benefits!

The role of Customer Service Advisor involves:

• Handling of incoming calls to the business and answering queries.
• Making outbound follow up calls to resolve queries.
• Escalating queries and complaints where necessary.
• Gathering exchange information and facts needed from internal teams.
• Building long-lasting relationships with existing company clients.
• Offering Admin support to the wider team where needed.

For the Customer Service Advisor, you need:

• Previous telephone-based Customer Service experience is ideal.
• Good level of Administration skills.
• A confident outgoing personality that enjoys helping others.

In return, you’ll get:

⭐ Basic salary of £22,500 per annum.

⭐ 12-month fixed term contract.

⭐ Monday – Friday, 9am – 5pm.

⭐ 34 days holiday including Scottish bank holidays.

⭐ Opportunity to buy up to 5 days extra holiday.

⭐ No 12-hour days or weekends!

⭐ Matched charity donations.

⭐ Annual training budget and gym flex scheme.

Please apply below or send your CV to sm@playced.co.uk.