Tenant Liaison Officer

Tenant Liaison Officer

Location: We have positions based in both Wrexham and Rhyl.
Salary: £27,000 to £28,000 with a car allowance of £3,000 pa. We also offer enhanced employer pension contributions and access to training and development opportunities.
Contract: Full time, permanent.

Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.

We are now recruiting for a Tenant Liaison Officer to join our growing team.

Tenant Liaison Officer - About the role:

In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.

Key Responsibilities:

To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
Ensuring that any problems/issues are dealt with promptly.
Managing the customer/resident journey whilst following the client and company engagement procedures.
To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
Carry out: choice events, consultation events and individual consultation with residents regarding future work.
Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
Agree access arrangements with the resident and book appointments to enable the work to their home.
Ensure relevant communication packs are set up for new contracts.

Team Responsibilities

Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
Collaborate with other project stakeholders as required
Assist the customer care manager filing reports for company directors.
Support colleagues as and when required
To act in the best interests of the company at all times

Health & Safety / Legislative Requirements

Complete all site compliance paperwork and TLO trackers as required
To perform all duties in line with company guidelines and legislative requirements

What we need from you

1 year in a customer facing role within the building industry
A full driving licence along with the ability to drive where required by the company
Good level of written & oral English
Strong social skills / high levels of emotional intelligence

If you feel you have the skills and experience to be successful in this role then apply today!

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