Synechron
Business Analyst / Project Manager (IVR, Genesys)
Job Location
Job Description
This is a contract position inside IR35 and is expected to run for at least a year. It’s a hybrid role based in the London offices. The pay rate is £550 per day
Synechron's global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms.
With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets. For more information on the company, please visit our website
We're in search of a Project Manager / Business Analyst with experience of Contact Centre applications like IVR, Genesys etc
Requirements
- 8-10 + year experience for applications running in MS Windows platform.
- Good knowledge on IVR and its designing with flow.
- Knowledge in Genesys Systems and technology
- Experience with Microsoft Office products – O365, PowerPoint, Word, teams and Excel
- Experience with Confluence, JIRA, Kanban boards tec
- Strong analysis skills –definition of use cases / sequence diagrams with be essential
- Operating in an Agile based methodology environment
- Cloud experience – AWS certification preferred
- Experience operating with third party vendor operations
- Multi-market project so flexibility and experience in operating in this environment would be a must have
The following are nice to haves:
- Creation of Solution Design Documentation from Business Architecture through to the infrastructure
- Experience with security architecture
- Eagerness to learn new things
- Familiarity with AGILE methodology and DevOps and ITIL framework.
Location: Sheffield, GB
Posted Date: 10/28/2024
Contact Information
Contact | Human Resources Synechron |
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