Business Analyst / Project Manager (IVR, Genesys)

This is a contract position inside IR35 and is expected to run for at least a year. It’s a hybrid role based in the London offices. The pay rate is £550 per day

Synechron's global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms.

With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets. For more information on the company, please visit our website

We're in search of a Project Manager / Business Analyst with experience of Contact Centre applications like IVR, Genesys etc

Requirements

• 8-10 + year experience for applications running in MS Windows platform.
• Good knowledge on IVR and its designing with flow.
• Knowledge in Genesys Systems and technology
• Experience with Microsoft Office products – O365, PowerPoint, Word, teams and Excel
• Experience with Confluence, JIRA, Kanban boards tec
• Strong analysis skills –definition of use cases / sequence diagrams with be essential
• Operating in an Agile based methodology environment
• Cloud experience – AWS certification preferred
• Experience operating with third party vendor operations
• Multi-market project so flexibility and experience in operating in this environment would be a must have

The following are nice to haves:

• Creation of Solution Design Documentation from Business Architecture through to the infrastructure
• Experience with security architecture
• Eagerness to learn new things
• Familiarity with AGILE methodology and DevOps and ITIL framework.