Service Designer

Initial 6 month contract

Inside IR35 - £600 P/D

Must have Active SC Clearance

Anson McCade are delighted to be working with a leading consultancy as they seek to appoint a Senior Service Designer to a public sector end client for an initial 6 month contract. Further details can be found below:

The Role :

• Develop, write, and present plans outlining study goals and methodologies.
• Map complex services and user journeys to generate clear, actionable insights.
• Use diagramming, journey mapping, storyboarding, or information design to visualize and communicate the complete service and customer experience, from surface to core. (This is the unique aspect of the role!)
• Analyze both qualitative and quantitative data to guide design decisions, interpret user behavior, and create actionable recommendations.
• Synthesize findings using appropriate tools, collaborating closely with cross-functional teams to translate insights into user stories.
• Facilitate workshops and co-design sessions, managing stakeholder relationships at all levels, and articulating complex design concepts through storytelling, evidence, and design artefacts.
• Deliver actionable insights and learnings to stakeholders via presentations, communicating clearly and confidently to inform strategic decisions and service improvements.
• Promote user research practices, influence project roadmaps, and advocate for user-centred design principles.
• Continuously evolve and innovate Service Design and Research practices, incorporating cutting-edge methods from internal and external expertise.
• Support the development of the practice, ensuring high-quality research services and fostering the growth of the user research community.

Essential Experience:

• Must have or be willing to obtain SC clearance (requires uninterrupted UK residency for the past 5 years, ideally with British citizenship).
• Future-focused, with a curiosity for innovation.
• 8+ years of experience.
• Bachelor's or master's degree in a relevant field (preferred).
• Extensive career experience in Service Design.
• Business-fluent in English, both written and verbal.
• Proven experience in managing relationships with a wide range of internal and external stakeholders.
• Proficient in user-cantered design methods and practices.
• Experience working as a solo Service Designer.