Anson McCade
Service Designer
Job Location
London, United Kingdom
Job Description
Initial 6 month contract
Inside IR35 - £600 P/D
Must have Active SC Clearance
Anson McCade are delighted to be working with a leading consultancy as they seek to appoint a Senior Service Designer to a public sector end client for an initial 6 month contract. Further details can be found below:
The Role :
- Develop, write, and present plans outlining study goals and methodologies.
- Map complex services and user journeys to generate clear, actionable insights.
- Use diagramming, journey mapping, storyboarding, or information design to visualize and communicate the complete service and customer experience, from surface to core. (This is the unique aspect of the role!)
- Analyze both qualitative and quantitative data to guide design decisions, interpret user behavior, and create actionable recommendations.
- Synthesize findings using appropriate tools, collaborating closely with cross-functional teams to translate insights into user stories.
- Facilitate workshops and co-design sessions, managing stakeholder relationships at all levels, and articulating complex design concepts through storytelling, evidence, and design artefacts.
- Deliver actionable insights and learnings to stakeholders via presentations, communicating clearly and confidently to inform strategic decisions and service improvements.
- Promote user research practices, influence project roadmaps, and advocate for user-centred design principles.
- Continuously evolve and innovate Service Design and Research practices, incorporating cutting-edge methods from internal and external expertise.
- Support the development of the practice, ensuring high-quality research services and fostering the growth of the user research community.
Essential Experience:
- Must have or be willing to obtain SC clearance (requires uninterrupted UK residency for the past 5 years, ideally with British citizenship).
- Future-focused, with a curiosity for innovation.
- 8+ years of experience.
- Bachelor's or master's degree in a relevant field (preferred).
- Extensive career experience in Service Design.
- Business-fluent in English, both written and verbal.
- Proven experience in managing relationships with a wide range of internal and external stakeholders.
- Proficient in user-cantered design methods and practices.
- Experience working as a solo Service Designer.
Location: London, GB
Posted Date: 10/28/2024
Contact Information
Contact | Human Resources Anson McCade |
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