Fulfilment Agent - CDC

Fulfilment agent
Location: Truro
Pay rate: £12.00
Shift times : Monday - Friday 0800-1630

As part of the Transport Planning team, reporting into the Transport Planning shift lead, you will work closely with the schedulers, customer services and distribution teams to ensure communication lines are clear and strong with all parties working towards the same result.

Key responsibilities will include:

• Liaise between customer services and distribution providing regular updates on customer run outs, vehicle breakdowns and driver's absenteeism


• Able to react quickly to unforeseen changes in the pre agreed plan, maintaining customer expectation


• Analyse and report the progress of the distribution plan, highlighting any challenges to senior management across Operations and Sales


• Continually improve master data improving customer experience and efficiency communicating with the National Distribution teams updating customer data and completing driver debriefs


• Decision making that requires changes in schedules balancing customer experience, operational efficiencies and potential revenues through fulfilled orders.


• Contribute to the Fulfilment Safety agenda reducing the risk to our drivers, considering planning alternative routes based on incident & monitoring of driving performance, improving customer master data about customer premises and planning of driver breaks etc, supporting Health & Wellbeing

As such we would like you to have/be:

• Experience in transport/logistics/distribution essential


• Strong IT skills with a sound knowledge of SAP and Paragon


• Have experience in a fast-paced environment and work well under pressure


• Analytical mind


• Able to deal with large amounts of data


• Process driven with attention to detail


• Logical thinker and methodical problem solver


• Collaborate & ability to influence others

Please apply online or give us a call on 01656 335159