HR Shared Services Associate - Hybrid in Uxbridge - Leading Biotech

!*HR Shared Services Associate - Hybrid in Uxbridge - Leading Biotech*!

Location: Hybrid in Uxbridge

FTE: Full time

Start date: ASAP

Planet Pharma are working with a global biopharmaceutical company focused on discovering, developing, and delivering innovative therapies in areas of high unmet medical need. The company is also advancing treatments in oncology, inflammatory diseases, and cell therapy, aiming to transform and simplify care for patients worldwide.

JOB SUMMARY:

You will join a fast-paced HR Shared Services (HRSS) team and will be responsible for managing HR case management through self-service. This position leverages technology, digital platforms, and our human capital management and case management systems to provide an exceptional customer service experience, promote and encourage employee self-service, and respond to inquiries not resolved at the Tier 0 self-service level.

However, working with and supporting team members in other global regions will occur. The role holder will be enthusiastic about their career in Human Resources, enjoys helping employees find answers to their HR-related questions, and is interested in continuing to build upon their knowledge across all HR functions.

A successful team member will be extremely detail-oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoys creating order from ambiguity.

• Utilize case management system tools to respond to written inquiries from employees, managers, retirees, and family members regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures
• Use appropriate grammar and vernacular to respond to employee cases using case management and chat technology (chat, emails, case responses)
• Resolve Tier 1 cases in a professional, sensitive, and customer-focused manner in accordance with Company policies, procedures, and Service Level Agreement
• Escalate cases in accordance with, and as defined by HRSS policy and procedures to the appropriate team
• Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
• Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate

Requirements:

• Good HR Shared Services Query Management experience
• Experience in using HR Systems
• Strong verbal, written interpersonal, and telephone communication skills are required.
• Must possess strong Microsoft Office skills

If you would like to discuss this vacancy further or to discuss your career options in confidence, please email me on: akilby@planet-pharma.co.uk

If this role isn’t suitable for you, please let us know if you can refer anyone – any recommendations are much appreciated! Planet Pharma offers a competitive referral scheme so you will be rewarded for your help!

About Planet Pharma

Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.

Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognized by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.

We are an equal opportunities Recruitment Business and Agency.

We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age