Scientific Product Data and Support Assistant

Scientific Product Data and Support Assistant

Location: 20 Cambridge Science Hub, Bar Hill, CB23 8SQ
Salary: £25K - £30K per annum, DOE + Benefits!
Contract: Full time, Permanent, Monday - Friday, 8am - 5pm
Benefits: 21 days holiday + 8 bank holidays and an additional day off for your birthday, comprehensive pension scheme, and healthcare benefits!

We are Abbexa, we are recruiting and we want you!

This is an exciting and challenging opportunity to join a leading biotech company with branches in Cambridge (UK), Houston (US) and Leiden (NL), and provides products and services globally.

We are looking for a tenacious, competent and organized individual to join our high-paced, dynamic Technical Support team in Bar Hill.

You will be responsible for providing support to customers and keeping product data accurate and up to date. This will be a growing and evolving role with exciting prospects for the right candidate.

Responsibilities of our Product Data and Support Assistant:

• Providing scientific technical support and supporting customers via email and phone with any queries
• Resolving complaints by proposing solutions which ensure customer's satisfaction
• Troubleshooting customer applications (such as WB, IHC, ELISA, etc)
• Liaising promptly with colleagues worldwide to ensure smooth service
• Supporting members of staff with product documentation
• Reviewing customer feedback and suggesting relevant improvements
• Liaising with channel partners and colleagues to obtain latest product information
• Manipulating large Excel sheets using formulas and macros
• Ensuring product data on our website is up to date, accurate and complete
• Creating product lists for marketing and distributors as required
• Suggesting automation and/or improvements for front and back-end processes and functionality

Skills and Experience

Required:

• Life sciences degree (BSc, MRes, MSc, PhD) or equivalent experience
• Knowledge of laboratory techniques (WB, IHC, ELISA etc.)
• Capable of methodical problem solving and ability to identify patterns
• Proficiency with Office Suite (particularly Excel)
• Fluent in English both written and spoken

Advantageous:

• Experience in customer support or troubleshooting
• Experience with a programming language (e.g. Python) and database management (e.g. SQL)
• Ecommerce platform experience

You will be organized, decisive, efficient and practical, as well as a methodical multi-tasker with a positive attitude and willingness to learn.

You will also display attention to detail and the ability to think outside the box', have common sense, good communication skills, memory and be reliable, discreet and a good time-keeper.

Full training will be provided. You will be organized, creative, decisive, efficient and practical. You will be able to manage multiple projects simultaneously, have good communication skills and engage an audience.

You will be passionate about delivering scientific content to a wide audience via various channels.

This role is 100% office based in a large open-plan, newly refurbished modern office space.

About Us

Abbexa believes in empowering individuals from an early stage. We seek to support you to draw your own personal career map in line with your ambitions and aspirations. Our informal and friendly culture is an ideal working environment to cultivate excellent professional development opportunities.

Abbexa is an equal opportunities employer. We are committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, respect and fairness and providing a positive environment for collaboration. We value diversity and are dedicated to treating all our colleagues and applicants fairly and with respect.

Abbexa has been accredited as a Living Wage Employer. The Living Wage commitment means everyone working at Abbexa will receive the Living Wage which is higher than the government minimum wage!

Bar Hill offers a park, Tesco, coffee shop, barbers, clothes store and gyms, all within walking distance of the office.

If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up to date copy of your CV for consideration in the first instance.

No agencies please.

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