Product Owner/Business Analyst

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

So, what’s the job?

• You'll collaborate with stakeholders to define and maintain a clear digital product roadmap, write detailed user stories, and prioritize the product backlog to align with business goals.
• You'll guide the team through agile techniques, sprint planning and backlog management, providing clarifications and ensuring the development team delivers features on time.
• You'll work with UX/UI and marketing teams to design and enhance customer journeys, leveraging the latest digital technologies to deliver innovative, market-leading products.
• You'll collaborate with testing teams to ensure that all deliverables meet acceptance criteria and quality standards, while addressing day-to-day bugs and issues impacting the product.
• You'll manage the integration of third-party partners and suppliers within the Cover-More ecosystem, ensuring seamless operations and alignment with business objectives.
• You'll develop a deep technical understanding of Cover-More, act as the go-to for product-related queries, and break down complex problems to drive efficient solutions.
• You'll apply agile methodologies, use digital analytics tools, and employ data-driven insights to inform product decisions, and ensuring continuous improvement.
• You'll leverage customer insights to guide business initiatives, ensure best practices are applied, and maintain high standards of customer service.

And what are we looking for?

• You'll have a degree in a related field (Computer Science, Business, Design) or equivalent practical experience, and certifications like CSPO or Agile qualifications will be advantageous.
• You'll have experience in insurance, Insurtech, or start-up environments, with a proven ability to adapt quickly to both fast-paced and large complex organizations.
• You'll possess advanced computer literacy, a strong understanding of systems supporting digital products, and a solid grasp of business environment dynamics, competitive differentiators, and market forces.
• You'll have experience in software development or the tech industry, familiarity with UX/UI design principles, and expertise in facilitating project initiation workshops.
• You'll have a track record of successfully fostering and developing relationships with internal and external stakeholders and working effectively in an agile team with accountability for decision-making, prioritization, and delivery of solutions.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including:

• Travel insurance
• Health insurance
• Life Insurance
• Company subsidised pension
• 25 days annual leave
• Short term incentive plan
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave programme
• Employee Assistance Programme
• Fitness reimbursement scheme
• Volunteering leave
• Online learning and training opportunities
• Professional membership
• Work anniversary leave

Apply today and let’s go great places together!