DXC Technology

Deskside Support Engineer

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Job Location

Yeovil, United Kingdom

Job Description

At DXC Technology, were people first. Why? Because its people that get the job done.

We have a flexible, autonomous, and open work culture. Its successful because we have character: were proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. Were focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, youll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We currently have an opportunity for a Deskside Support Engineer to provide onsite day to day ICT support based at our Yeovil site office. The role will require a flexible individual with competency across hardware and software support on desktops and laptops.

DETAILED JOB DESCRIPTION:

Onsite day to day ICT support in a busy site office. The level of support to be provided will need proven experience of at least 2 years in a similar environment.

Duties would include:

  • 2nd Line support of laptop, desktop and VDI terminals
  • Software and Hardware installations
  • Hardware Break Fix for desktop, laptop and server environments
  • Building and deploying workplaces
  • Service Desk cover as required
  • Bespoke projects as required

ESSENTIALS SKILLS/QUALIFICATIONS:

Technical Skills:

  • Ability to support and maintain Microsoft Windows Operating Systems (All versions, but mainly Win7 and Win10) in a corporate desktop and laptop PC environment, including management of deployed agents McAfee, SCCM, etc.
    Ability to support and maintain the Microsoft Office Application Suite in a corporate desktop and laptop PC environment, along with other business applications.
  • Mobile device and MDM support
  • Proven and demonstrable software and hardware troubleshooting skills

Interpersonal skills:

  • Good verbal communication: with the ability to communicate to all levels of both the customer and FDS staff and management.
  • Good written communication: for clear and concise call logging, escalations, documentation and email correspondence.

Personal skills:

  • Strongly self-motivated with the ability to work alone under own initiative.
  • Good organisational and time management skills:

Driving license required to provide support across the large site and surrounding satellite sites.

Successful candidates are required to hold SC clearance or be eligible for vetting.

DESIRABLE SKILLS/QUALIFICATIONS:

CompTIA A+ Certification

Microsoft Windows 7/10 training and certification

Microsoft SCCM

Microsoft Office


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Location: Yeovil, GB

Posted Date: 10/27/2024
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DXC Technology

Posted

October 27, 2024
UID: 4886404501

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