Operations Coordinator

About us:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"

Role summary:

In order to support the regional branch achieve sales budgets and company targets, the Operations Coordinator is responsible for processing customer’s purchase orders on the ‘SAP GUI’ system, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Operations Coordinators will follow up all orders to ensure the delivery has been made on time and in full. The Operations Coordinator will be the face of the business to many customers. They will be the main telephone contact in each regional office, answering all customer calls professionally and promptly. The Operations Coordinator will also deal with internal stakeholders which is included but not limited to credit control, logistics, procurement, stock team, customers, account managers, Branch managers etc.

Skills/Responsibilities:

• Customer service experience (essential).
• Excellent oral, written, analytical and interpersonal skills (essential).
• Industry experience or similar (HVAC/ AC/ Heating) (desirable).
• Experience of using SAP and other CRM systems (essential).
• IT Literate and competent user of Microsoft packages (Outlook, Excel, Word &
• PowerPoint).
• Ability to use own initiative (essential).

Experience:

• Demonstratable experience in project management and productivity skills.

• Ability to use own initiative, have self-discipline and motivation to do a great job.

• Excellent time management, multitasking skills and ability to meet deadlines set.

• Excellent attention to detail and organisation skills.

• Working collaboratively with the team, whilst holding yourself to account answering

customer phone queries within pre-agreed service level agreements (SLA) and key

performance indicators (KPI) with a client centric approach to build brand loyalty.

• Act as a first point of contact for customers and account managers.

• SAP GUI- being able to process an order and track from beginning to end & run an

effective backorder.

• After sales support (dealing with damages, picking errors, ETA.s, Returns, Invoice

Queries, and any other delivery issues).

• Respond to customer correspondence re

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.