Administration Team Leader

Administrative Team Leader

As a Team Leader, you will provide supervision, support, and guidance to the administrative team, ensuring the smooth day-to-day operations of the department. You will be responsible for delivering a high-quality customer experience and ensuring that the team operates efficiently and effectively.

Responsibilities:

• Coach and develop the skills and knowledge of team members.
• Support the review of processes and ways of working to improve efficiency.
• Promote and uphold the company’s culture, values, mission, and strategy.
• Be accountable for meeting departmental objectives.
• Ensure regular quality monitoring of calls.
• Oversee ongoing training on processes and facilitate process reviews, with suggestions presented to senior decision-makers before implementation.
• Prepare and deliver weekly/monthly client reports.
• Perform daily, weekly, and monthly checks on spreadsheets, taking action as necessary.
• Ensure staff deliver excellent service, representing the company professionally when interacting with clients and customers.
• Manage the logging and sending of all required paperwork to clients/customers/tenants, ensuring compliance with contractual obligations.
• Ensure timely communication with tenants via letters or phone calls prior to appointments, in accordance with agreed timescales.
• Manage the team according to office guidelines, ensuring adherence to start times, breaks, and log-in/log-out procedures.
• Handle complaints from clients, tenants, or customers.
• Escalate any missed deadlines, performance issues, or unmet targets to senior management.
• Liaise with operational supervisors regarding staffing needs.
• Be accountable for the efficient completion of tasks by team members.
• Conduct staff reviews and return-to-work interviews.
• Ensure sufficient staff coverage during holidays or absences, including cross-training where necessary.
• Participate in the recruitment process, including reviewing CVs, arranging interviews, and serving on the interview panel.
• Be mindful of financial implications when authorising overtime or staffing levels.
• Attend client meetings as needed.
• Participate in the standby rota, providing out-of-hours support on a rotational basis.
• Maintain discipline and professionalism within the team.
• Escalate any concerns rapidly.
• Handle disciplinary matters in line with company policies and procedures.

Job Details:

• Full-time, Permanent
• Salary: Up to £30,000 per year

Benefits:

• Company pension
• Free parking

Schedule:

• Monday to Friday