Conferencing Delivery Manager

Role: Conferencing Delivery Manager

Role Type: Temporary – 3 Months

Location: Macclesfield – x3 Days working on-site / x2 remote

Your New Company

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

The AstraZeneca IT function has undergone significant IT transformation to improve performance and perception of IT and is now focusing on delivering a great customer experience and overall service excellence. AstraZeneca End User Services function is committed to deliver excellent customer service and really focus on the customer experience to ensure our IT services meet current and future business needs.

Your New Role

The role is within the AstraZeneca Conferencing team, focused on running pilots and service introduction activities for new technologies (e.g., booking panels and digital signage players). The primary objective is to ensure these technologies pass agreed sign-off criteria and successfully integrate into the Conferencing service before being adopted by global sites and incorporated into refresh programs.

The Delivery Manager leads small delivery squads to meet AstraZeneca's conferencing technology demands. This role requires adherence to established delivery management standards and involves identifying potential areas for capability improvement.

• Project Management: Lead and coordinate small delivery squads to fulfil technology demands efficiently and effectively, ensuring adherence to delivery plans including timelines, activities, resources, costs, roles, and responsibilities.
• Pilot Management: Oversee the planning, execution, and assessment of pilot projects for new conferencing technologies, ensuring they meet established criteria before full-scale implementation.
• Service Introduction: Ensure new technologies integrate seamlessly into existing conferencing services, coordinating with the AstraZeneca Acceptance to Service (ATS) team to complete required service introduction items prior to production deployments.
• Arch & Security compliance: Ensure the delivery squad adheres to all standards, quality, and compliance requirements, as well as defined technical capabilities and best practices.
• Continuous Improvement: Identify and propose improvements to enhance delivery capabilities and overall service quality, supporting senior colleagues in the continued development of process capabilities and best practice adoption.
• Stakeholder Communication: Maintain clear and consistent communication with stakeholders regarding project status, milestones, issues, and risks. Manage relationships with business stakeholders to effectively capture business requirements and secure commitment to delivery objectives.
• Risk and Issue Management: Identify, manage, and escalate risks and issues as appropriate to ensure timely resolution.
• Training and Support: Facilitate training and provide support to ensure smooth adoption of new technologies across global sites.
• Collaboration:
• Work with the Supplier Management function to manage the delivery of small-sized supplier contracts.
• Collaborate with internal and external suppliers to ensure the delivery of agreed products and services while adhering to AstraZeneca's project delivery standards.
• Engage with business stakeholders to ensure effective capturing of business requirements and commitment to project objectives.

By focusing on these responsibilities, the Conferencing Technology Delivery Manager will drive the successful integration of new conferencing technologies, enhancing the overall conferencing service within AstraZeneca.

Desirable Experience:

• Delivery/Project Management: Strong project management experience in leading the delivery of small teams and activities in conferencing technology demands, adherence to established delivery management standards involving identifying potential areas for capability improvement.
• Experience in delivering new technologies ideally in conferencing, running pilots and service introduction activities for new technologies (e.g., booking panels and digital signage players would be advantageous
• Experience in ensuring technologies pass agreed sign-off criteria and successfully integrate into the Conferencing service, before being adopted by global sites and incorporated into refresh programs.
• Stakeholder Management: Experience in managing relationships with internal and external stakeholders.

Skills

• Communication: Excellent verbal and written communication skills.
• Collaboration: Proficiency in working with suppliers and internal teams to deliver products and services.
• Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
• Problem-Solving: Strong analytical and problem-solving abilities.

WHY ASTRAZENECA?

It's an exciting time to join AstraZeneca, a global business that's rapidly growing - there's a lot happening and even more to come. And we are a valued part of this journey. Respected partners across the business, we provide the platform that's going to power us to achieve more.

So, what's next?

Are you ready to bring new insights and fresh thinking to the table? Brilliant! We have one seat available, and we hope it's yours. Please apply with a copy of your CV.