Service & Maintenance Administrator/Coordinator

Role Description

This is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpdesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing excellent customer satisfaction.

Key Responsibilities:

• Clients Emails - Request for information – co-ordinate emails to relevant person and/or provide info

• Open & Close jobs on CRM – respond to clients and advise dept. manager via on-call emails

• Review & Co-ordinate Engineer Call sheets – Service & Maintenances Departments

• Pass on Further Actions & Information to Account Managers / Line Managers

• Invoice Requests / Admin Close jobs / Issue call sheets to clients – Service & Maintenance Departments

• Daily Checks on CRM – Service & Maintenance

• Book Jobs with clients

• Request & Issue RAMS

• Permit application

• Parking Requests

• Sub-contractors Works & Documentation

• NSI – Admin requirements

• H&S – Admin Requirements

• False Alarm Management – Monthly Statistics

• Service & Maintenance Statistics

• Service Kit Co-ordination

• Administration

• Callout Rota Administration

• Sub-Contractors file/schedule Administration

• Remote Monitoring – Set-up & Client Administration

• Engineering Admin Requirements

Requirements:

• Excellent communication skills
• Strong customer service skills
• Proficiency in administrative assistance
• Technical support knowledge and experience
• Experience in providing training to customers or colleagues
• Ability to work collaboratively in a team environment
• Organisational and problem-solving abilities
• Experience in the security industry is a plus
• Proficient with Microsoft Office

Package/Benefits:

• 24 days annual leave plus bank holidays.
• Rewards and healthcare package.
• Company pension.
• Ongoing training and development.

Join our team and grow with Custom Intelligent Security as we continue to lead the industry with innovative security solutions.