Customer Liaison Officer

The Role

Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Oldham operations. This is a full time role with travel across the Greater Manchester area.

This role is perfect for someone who is passionate about enhancing customer and client satisfaction. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences.

The Project

Working on the delivery of Social Housing project, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening.

You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

Skills/Experience Required

• Previous experience of working in a similar role
• Ability to deal with sensitive situations
• Resilience and strong negotiation skills
• Proficiency in Microsoft Office
• Full Driving Licence

Personal Qualities

We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites, and resolving problems pro-actively. At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours.

We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and rewards your achievements.

Benefits

• Salary sacrifice company car OR basic salary + Motor Expenditure Allowance (£3,000)
• 25 days annual leave + bank holidays + your birthday off
• Pay review every January
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

About Us

Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business, our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective market.