Operational Learning & Development Planning & Projects Manager

Job Description

About The Role

12 Months Fixed Term Contract/Secondment

You’ll have the exciting opportunity to join our Operational Learning and Development department, supporting teams in Customer Services and the dealer partner network. This is a great time to join us as we continue to grow our Scheme and transform the way that we work and the services that we provide.

You’ll collaborate with key stakeholders within our team, across Customer Services and MO to identify organisational training, coaching and communication needs and establish resource requirements to manage projects and initiatives effectively. And, when needed, you’ll help stakeholders to create business cases to meet agreed resource requirements.

You’ll work with the Ops L&D leads to develop the plans, approach, and allocate the right resources in the team to meet business priorities. You’ll be responsible for effective management and tools to track and report on Ops L&D initiatives and projects, ensuring delivery to time, quality, and budget.

You’ll establish, embed, and maintain governance of core activity and control processes across our Ops L&D team to deliver effective capacity and

resource planning of our Annual Operating Plan. And you’ll make sure you’ve accounted for risks, issues and dependency management across initiatives and projects.

You’ll manage a small team of Resource and Support Co-ordinators to help you plan and deliver the Ops L&D programme.

About You

We’re embarking on an exciting journey where we’re evolving the service we offer internally and to our Dealer Partners. We’re looking for a leader who can listen, challenge, influence and demonstrate a solid understanding of how we make a real difference within our organisation and the impact this has externally to our Customers, Dealers and Scheme Partners.

You’ll act as a consultant on L&D best practices and are committed to staying up to date in industry trends, identifying best practise opportunities and sharing these with the wider Operational L&D team.

Minimum criteria:

• You’ve got commercial experience as an L&D Manager, Training Manager or Project Manager.
• You have a proven record of strategic planning and managing multiple L&D projects and familiarity with project management methodologies.
• You’re experienced in partnering effectively with business stakeholders at various levels.
• You’ll have a strong understanding of effective learning theories and a passion for high-quality content and innovative learning solutions
• You can evidence a broad knowledge of leadership theory and models including, but not limited to, communication, change, well-being, personal and team development.
• You have excellent communication and negotiation skills and can express complex ideas effectively.
• You have a Bachelor’s degree in HR, Business, Education or related field.
• You’re proficient in MS Office and Learning Systems (LXP/LMS).