Desktop Support Engineer

Good News for Desktop Support Engineers looking to progress their careers! We are recruiting across a wide variety of roles for new and existing programmes with our clients in the Aerospace, Defence and Security sectors. This is your chance to be an important part of our successful 2nd line team and use the latest technologies, to deliver an interconnected on-premises technology solution.

1st line engineers keen to move up the ladder, OR, looking to restart your IT career after a career break , OR, leaving the military at some point, join us now on a very ambitious and fast paced site.

These roles require the successful applicants to undergo advanced UK security vetting clearance (or a willingness to apply).

Office based on site in Gloucester. There is an on call rota, 1 week in 6, 24 x 7.

We can offer great career progression opportunities, and benefits which you can flex to meet your needs and training and development opportunities.

What you'll be doing:

• Technical support of a Windows desktop solution, including fixing and problem/defect root cause analysis
• Management of virtual desktop infrastructures hosted within Citrix XenDesktop
• Test and Release Windows desktop security patches
• Creation and maintenance of Windows desktop automated builds (MDT & SCCM)
• Maintenance of AD Group Policies
• Handle customer problems promptly;
• Take part in a 24 x 7 call-out rota and working some evenings and weekends if necessary

What youll bring:

• Understanding of patch management and able to deploy patches.
• Experience in MS Exchange, VMWare, Citrix VDI, Remote access \ VPNs, Windows Server 2019/22 (AD \ GPO \ PowerShell) and Windows 10.
• Understanding of computer networks.
• Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts.
• ITIL V4.

It would be great if you had:

• ?CCA-V / CCA-P
• Experience supporting & upgrading Windows 10 Operating Systems.
• Experience supporting App-V packages and Full App-V Infrastructure'
• Software packaging and deployment experience.
• Experience with MS MECM.
• UE-V Administration.

If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!

Employment Type: Permanent
Location: Gloucester
Security Clearance Level: Eligible for DV Clearance
Internal Recruiter: Jane
Salary: To £35K
Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund

We view difference of thought and approach as a source of creativity, innovation, and competitive advantage. We welcome applications from people with diverse backgrounds and identities, we also encourage you to apply should you have taken a career break and are looking for an exciting new role to return to. We are committed to equality of opportunity and do not discriminate on the grounds of race, religion, colour, gender identity, age, disability, sexual orientation or marital status.

Loved reading about this job and want to know more about us?
Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets.

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