Facilities Assistant

Facilities Assistant

Salary: £34,000 per annum, plus company benefits

Location: The role is based in our Manchester office. 2 days a week in the Manchester offer, 0.5 days in Leeds, 1 day a week in Cardiff which with then move to bi-weekly visits. The remaining time offered as a hybrid option.

Contract: 1 year fixed term contract, then moving to permanent

Shifts: 40 hours a week, Monday – Friday 9am – 6pm

Williams Lea seeks a Facilities Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

We are looking for someone to fill a new and exciting role, who has a strong work ethic, thrives in a people driven environment, enjoys challenges and has a high attention to detail. An enthusiastic, energetic and proactive person, who can work on their own and as part of a wider team with a passion for dealing with people.

The Facilities Assistant will provide a range of services which are central to the smooth operation of the business; these services include facilities and health & safety support. It is a broad role which involves maintaining processes, working to time schedules and providing excellent service delivery.

The Facilities Assistant will act as a ‘point of contact’ for the Manchester and Leeds office and will support the Cardiff office. This is a new role, therefore the individual will need to support the Head of Workspace Operations with developing the role. It will be a hands-on role, where nothing is too small; it will involve working at a number of levels.

The successful applicant will report into the Concierge Team Leader and Head of Workplace Operations.

Key responsibilities

• Supporting stock levels of office consumables
• Assisting with contractors on site
• Liaising with management to ensure relevant paperwork (work permits etc) are in place
• Supporting with security and access passes for building access
• Assisting with day-to-day H&S compliance
• Supporting management with H&S audits and assessments
• Receiving instruction from management regarding general maintenance which may include decorating, general upkeeping, defects reporting, repairing of fabric and furnishings, lighting maintenance, electrical and plumbing repairs, fire system checks, office moves
• Adhere to the high quality-of-service delivery across the offices
• Support the implementation of standardised processes for facilities
• Maintain continuous lines of communication with Head of Workplace Operations, keeping them informed of all critical issues and information
• Partner with the Head of Workplace Operations and adhere to appropriate corporate policies, internal controls, and reporting
• Escalate operational and compliance risk areas

Personal attributes

• Over 1 year experience and a proven track record in a facilities role
• Demonstrated record of implementing solutions that have permanently resolved difficult situations
• Excellent customer service skills with a service-minded approach towards the firm employees
• PC literate including the use of Microsoft Word, Excel, PowerPoint
• Legal, Professional Services or Corporate background
• Previous experience of working with senior professionals in a professional services environment
• Strong communication skills

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).