Hospitality Operations Associate

Position: Hospitality Operations Associate

Location: Edinburgh (with travel across various locations in Scotland)

Type: Full-Time

Salary: Competitive

About Kabn:

Kabn is at the forefront of a new wave of hospitality, dedicated to creating luxury, regenerative retreats in nature. Our off-grid kabns are designed to blend seamlessly within the stunning Scottish landscape, providing guests with a unique opportunity to reconnect with nature while embracing a sustainable lifestyle. As we expand our brand across Scotland, we are looking for a passionate individual to join our team and help us redefine off-grid hospitality.

Role Overview:

We are seeking a dynamic and motivated person who is passionate about hospitality and conservation to join our growing team. This role is perfect for someone who is excited about being involved in all aspects of the business, from day-to-day operations to strategic planning and brand development. If you are passionate about sustainability, innovative hospitality and want to make a real impact, we would love to hear from you.

Key Responsibilities:

Operations Management: Remotely oversee the daily operations of our kabns, ensuring a seamless and exceptional guest experience. This includes managing changeovers, coordinating logistics, maintaining high standards of service and constantly improving the guest experience.

Marketing and Branding: Support marketing efforts to promote Kabn’s unique offerings. Contribute to content creation, social media engagement and community outreach to build brand awareness.

Guest Relations: Foster strong relationships with guests, addressing any issues promptly and effectively to ensure their stay exceeds expectations. Gather and analyse feedback to continuously improve the guest experience.

Business Development: Identify and pursue new opportunities for growth and expansion across Scotland. Develop and implement strategies to enhance our market presence and reach new customers.

Sustainability Initiatives: Champion our commitment to sustainability by promoting eco-friendly practices across all aspects of the business. Collaborate with partners and suppliers to enhance our regenerative efforts.

Qualifications:

Experience: Minimum of 3 years experience within the hospitality or tourism industry. If you work in any service industry and you are passionate about travel and hospitality and looking for a change of career, please still apply! We think of hospitality as a much broader category than just hotels and restaurants.

Skills:

• Passion for hospitality, sustainability and environmental stewardship.
• Able to create engaging, on-brand content across various social media platforms (Instagram, Facebook, etc.) and write compelling content for social media posts, emails and guest communications.
• Experience in developing and executing marketing campaigns that resonate with target audiences.
• Adept at using Excel/Google Sheets for tracking data, managing inventories and creating reports.
• Strong attention to detail and focus on quality.
• Excellent communication and interpersonal abilities.
• Strong organisational skills.
• Able to work independently and take initiative as well as work as part of a team.

Attributes:

• Entrepreneurial mindset.
• Flexibility and adaptability to thrive in a fast-paced, dynamic environment.
• Commitment to providing exceptional customer service.
• Enthusiasm for adventure and a love for nature.

Requirements:

• Clean driving licence, your own car and willing to travel.
• Applicants must have the legal right to work in the UK.

What We Offer:

• Impactful Work: be part of a pioneering company that is changing the face of hospitality and promoting sustainable living.
• Growth Opportunities: play a key role in our expansion and have a direct impact on the growth and success of the business.
• Collaborative Environment: join a passionate and dedicated team that values collaboration, creativity and continuous learning.
• Competitive Compensation: receive a competitive salary based on experience.
• Unique Experiences: enjoy the beauty of Scotland’s landscapes and the opportunity to work in diverse and inspiring locations.
• Hybrid working model: with a minimum of 4 days a week in the office, allowing for a balance between in-person collaboration and remote work.

If you are excited about the prospect of joining Kabn and making a meaningful impact in the hospitality industry, we would love to hear from you. In addition to uploading your CV to LinkedIn, please complete the questions here: https://tinyurl.com/bdf2hf2b

We are only able to consider candidates who have completed this form.