Volunteering Manager-Spiritual Care and Volunteering Service

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is Mon-Fri.

A rare opportunity has arisen for a creative, driven and organised individual to substantially contribute to the health and wellbeing of patients and staff in NHS Greater Glasgow & Clyde through the provision of a vibrant volunteering service.

You will be:

• Responsible for promoting, recruiting, training, coordinating and supporting hundreds of volunteers in the North Sector (Glasgow Royal Infirmary, Lightburn, and Stobhill Hospitals).
• Joining the Volunteering Service at an exciting time as we consider how best to build on our offer so we maximise the potential of volunteering to add value to patient and staff experience in the North Sector.

The Volunteering Service is managed by the Spiritual Care and Volunteer Service Manager and is managed within the Board Nursing, Midwifery and Allied Health Professional (NMAHP) Directorate.

The role is primarily based at the Glasgow Royal Infirmary, with frequent requirement to travel across the board area as necessary.

What youll do:

The main duties of the role comprise but are not restricted to:

• Lead and manage volunteering across the North Acute Sector of NHSGGC
• Attract, inspire and resource suitable candidates for volunteering positions within NHSGGC
• Lead and deliver on the continuous development of volunteering in relation to involvement of individuals who directly offer voluntary support to the organisation
• Identify and develop, with relevant stakeholders, a range of initiatives deemed suitable for volunteer involvement
• Continuous liaison with key members of staff (e.g. Lead Nurses, Heads of Department, Senior Charge Nurses) to position volunteers in areas that will ensure they are provided with relevant and meaningful duties, ensuring any issues are addressed and resolved in a timely manner
• Be an active and constructive participant in development of the Volunteering Service as a whole for NHSGGC.
• Ad hoc support for the Spiritual Care and Volunteer Service as required.

What youll bring

These will include but are not restricted to:

• Qualified to graduate level in a relevant discipline.
• Certificate in Volunteer Management (where possible). This is a bespoke certificate that relates to and underpins best practice in Volunteer Management.
• Ability to establish and maintain excellent working relationships with volunteers and senior colleagues.
• High degree of organisational ability, together with excellent written and oral communication skills.
• Ability to handle and prioritise a diverse workload.

• Proficient in use of Microsoft Office packages. i.e Microsoft Word/ Outlook, Excel.
• Excellent networking and influencing skills.
• Ability to deal with enquiries in a professional and courteous manner
• Ability to work under pressure and without close supervision

• Flexible attitude to work in general.
• An understanding of and the ability to maintain confidentiality.
• Excellent interpersonal skills required
• Significant Knowledge & Experience of directly working with Volunteers, preferably within an NHS environment.
• Significant travel is essential to cover a wide geographical area across Glasgow & Clyde within limited timescales.
• Excellent presentation skills
• Promotional and Marketing methodology and skills

• Knowledge and understanding of NHS Acute Services structure and function
• Knowledge and understanding of the person centred care framework and how this links to designing appropriate volunteer opportunities.

Informal contact: Rachel Killick, Spiritual Care and Volunteer Service Manager, 07811 695 550, Rachel.killick@ggc.scot.nhs.uk

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact Jobtrain support hub in the first instance.