Network Support Officer -2nd Line

The Role:

We are seeking a skilled Network Support Officer (2nd Line) to join our Information Systems and Network Services team. The successful candidate will provide vital IT support for staff and students at both Oldham College and University Campus Oldham, ensuring the effective operation of our computer systems and networks.

Key Responsibilities:

• Provide day-to-day support for the Colleges IT infrastructure, ensuring hardware, software, and network components are operational.
• Assist staff and students with troubleshooting issues, maintaining communication on progress via the IT Helpdesk.
• Manage network accounts and assist with the maintenance of network hardware such as switches, servers, and multimedia devices.
• Assist the 1st Line Support team with IT equipment setup, fault resolution, and supplier coordination.
• Ensure IT assets are recorded accurately and undertake regular hardware/software audits.
• Support the installation and maintenance of legitimate software across the Colleges systems.
• Monitor network health and ensure compliance with Health & Safety regulations.
• Occasionally work outside regular hours, including evenings and weekends, for major network maintenance and upgrades.

Qualifications & Experience:

• HNC/HND (or equivalent Level 4/5) in IT Hardware and Networking
• Industry-recognized IT qualifications (e.g., Microsoft, Cisco)
• Experience with Microsoft server products, network troubleshooting (TCP/IP, LAN/WAN), and firewall maintenance
• Knowledge of virtualisation technologies (VMware, Hyper-V) and cloud platforms (Google Classroom, Office 365, Teams)
• Experience in supporting IT within an educational environment

Skills:

• Strong problem-solving abilities and attention to detail.
• Ability to work autonomously and within a team.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing work demands and technologies.

Joining our Journey:

When you join our college, not only will you benefit from an annual reviewed salary but have access to numerous benefits and facilities:

• Generous Pension Scheme
• Fantastic Staff Benefits and Rewards platform
• Very generous holiday entitlement
• Employee Assistance Scheme
• Enhanced Maternity/Paternity provision
• Staff Development days/week (Jan, July, Aug)
• Free confidential counselling service
• Staff recognition awards
• Car Scheme
• Subsidised car parking
• On-site Day Nursery
• On-site hair and beauty salon

Oldham College is a great career choice for ambitious professionals. With a good Ofsted rating, one of the best apprenticeship programmes in the region, excellent 16-18 results and truly outstanding GCSE English results, we are already a high performer.

But we want to deliver much more than this. Our ambition is to be The Best Place to Learn and Work and we have a clear Strategic Plan which sets out what this means and what we will do to deliver it. We will keep on improving and innovating, and we are investing in new provision, new facilities, and new technology; including our state-of-the-art clinical simulation suite.

We expect a lot from you, so we want ambitious, open minded candidates, who are ready to give their best. But we give a lot in return, from training to pensions, our own benefits package, and one of the best and most helpful group of colleagues you could ever wish to meet.

The role will require you to embed and work to the colleges values; working with Integrity, having Ambition to help our learners succeed and being Inclusive to learners and colleagues alike.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable laws, a pre-employment screening could include, employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the role.

Oldham College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.

Any appointments will be subject to enhanced DBS checks and a check of the DfE Barred List

Further details including a Person Specification are included within the attached Job Description.

This role is exempt from the Rehabilitation Act 1974. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children and vulnerable adults.

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