Claims Support Service Team Manager

Claims Support Service Team Manager

Salary: Agenda for Change, band 6 (££37,338 - £ £44,962)

Location: NHS Resolution’s Leeds offices – hybrid working or fully remote

Contract: Permanent, 37.5 h p/w

Closing date: 27 October 2024 at midnight

Written assessment: 1 & 4 November 2024

Interviews: w/c 11 November 2024

The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having talented claims managers as part of the workforce is a key component to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.

The opportunity:

We are seeking a talented Claims Support Service Team Manager to join us on a permanent contract basis.

The Claims Support Service Team consists of teams of Claims and Administration Assistants. This role will involve direct line management of a team of Claims Support Staff.

As Claims Support Service Team Manager, you will possess a positive and resilient attitude with an ability to act selflessly when responding flexibly to the needs of the service. You will strive for continuous improvement of yourself, colleagues and the service and will ensure uninterrupted excellent service delivery, particularly in relation to the provision of a range of administrative support functions.

You will work closely with staff and management across the directorate and with a range of external stakeholders, including NHS Resolution Members & Beneficiaries and legal and costs panel firms.

What you’ll be doing:

You will be managing a team of Claims Support Staff and will strive for continuous improvement of yourself, colleagues and the service.

You will focus on:

• Ensuring uninterrupted excellent service delivery, particularly in relation to the provision of a range administrative support functions
• Developing and being responsible for robust systems of operational performance monitoring, and responding in a timely way to variations in quality performance, including the pursuit of the highest standards of data quality.
• Contributing to the undertaking of service improvement programmes and the implementation of agreed outcomes and recommendations.
• Responding to ad hoc requests for information in a timely and accurate way.

What you’ll bring:

• Current, direct experience in a staff management/ supervisory role/team leader role.
• Experience in strategic planning and leading service improvement projects.
• Ability to challenge established ways of working in pursuit of improved efficiency and productivity.
• Expertise and knowledge in developing operational policies, and procedures to support the development of key services.
• A highly developed sense of cultivating and maintaining excellent working relationships with internal and external stakeholders, including senior management.

You will also demonstrate

• Excellent written and verbal communication skills
• Resilience in challenging circumstances
• Excellent organisational skills, with a proven ability to work on own initiative to meet challenging deadlines and a focus on delivering results.
• Excellent team working skills, with the ability to work flexibly within a multi-professional environment and inspire continuous improvement in colleagues.
• A commitment to excellent customer service, with the ability to inspire others to reach the same high level.

To apply please provide us with your CV and covering letter listing detailed work history and job responsibilities. The application should cover exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. Please attach your covering letter to your CV in one document, before submitting via LinkedIn or email you application directly to nhsr.claimscv@nhs.net quoting ‘CSS Team Manager application’ in email subject line.

About NHS Resolution:

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The Claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.

Join NHS Resolution and be part of the wider NHS family.

• We are a unique organisation that provides expertise to the NHS on resolving concerns and disputes fairly.
• We share learning for improvement and preserving resources for patient care.

NHS Resolution is made up of staff from all walks of life which enriches the work we do. We embody our organisational PEER values:

Professional

We are dedicated to providing a professional, high quality service, working flexibly to find effective and efficient solutions.

Expert

We bring unique skills, knowledge, and expertise to everything we do.

Ethical

We are committed to acting with honesty, integrity, and fairness.

Respectful

​​​​​​​We treat people with consideration and respect and encourage supportive collaborative and inclusive team working.

To aid our values we have well established networks for staff on diversity, disability, LGBTQ+ and sustainability. We also hold a level 3 award in the Disability Confidence Scheme and a Gold accreditation in Investors in People. Find out what our staff say about working at NHS Resolution – visit our LinkedIn page

What we offer in return:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data-driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements.

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for SpecSavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

Additional information:

A candidate pack with more information on the role, team and organisation is available on request via email: nhsr.claimscv@nhs.net

Closing date: 27 October 2024

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

This role offers flexible working and is mainly homebased with a requirement of approximately one day a week attendance at our Leeds Offices at 7 & 8 Wellington Place, Leeds, LS1 4AP.

***Please note, if you have applied for this role in the last 6 months and have not been successful at any stage of the recruitment (shortlisting, written assessment, interview or further assessments), your application may not be considered as part of this campaign.

We want all our candidates to flourish when interviewing with NHS Resolution. If there is anything we can do to support you in demonstrating your best self, please ask us, we are happy to be flexible. Please contact nhsr.claimsrecruitment@nhs.net

We sincerely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to NHS Resolution are invaluable. We want you to have the opportunity to develop your abilities, and to pioneer and develop in areas which you are passionate about. Please check out our LinkedIn ‘Life’ page, highlighting our accomplishments, employees, and company culture.