NOC Engineer

Network Engineer (NOC) – Leading Fibre Alt Net provider

Great opportunity for a Network Engineer in the ISP/Telco space looking to advance their career with a leading and rapidly growing Fibre Alt Net Provider.

Key Accountabilities

• Provide 2nd/3rd line support for customer fault management.
• Monitor and troubleshoot core network infrastructure, customer networks, systems, and services, following ITIL best practices.
• Carry out provisioning tasks, including automated and manual network element configurations, along with handling in-life add and configuration change requests.
• Manage, optimize, and upgrade network and system performance.
• Take ownership of the end-to-end fault lifecycle.
• Collaborate with key third-party suppliers, manage external contractors, and escalate vendor issues to ensure timely fault resolution within agreed SLAs.
• Lead the incident management process, providing regular updates to internal stakeholders and external customers on fault progress until resolution.
• Enhance the monitoring architecture and systems to boost service resilience for customers.
• Perform scheduled tasks /Manage network capacity.
• Deliver key metrics and reports as required.

Experience and Knowledge

Essential:

• Minimum 2 years' experience in a NOC environment.
• CCNP/JNCIP certifications or relevant experience.
• Network monitoring tools - Libre NMS, Nagios, Zabbix, Grafana.
• Proven supplier management skills.
• Strong customer-centric focus with an analytical approach to problem-solving.
• Experience with network systems and basic system administration skills.