Help Desk Manager

Helpdesk Manager

Preston

£40,000 - £45,000 + 26 days hol + BH

Competitive package, including pension, mat pay, private healthcare etc.

Permanent role

Are you an experienced Helpdesk Manager looking for your next career move? This is your chance to join an industry leader, to lead and manage the helpdesk and compliance team.

A leading player in the industry is currently looking for a Helpdesk Manager to join their growing team, to drive high standards of customer satisfaction and compliance with stringent contractual KPIs and SLAs.

The Role

As the Helpdesk Manager, you’ll play a crucial role in the following:

Provide leadership and guidance to the Helpdesk and Compliance team.

To take responsibility for the management and monitoring of reactive, remedial and PPM jobs logged against high risk concession contracts.

To focus on optimisation of all revenue streams by ensuring proactive jeopardy management and the accurate logging of jobs to initiate the sales invoice process e.g. re-charge, lifecycle etc.

What you'll need to succeed

To be successful in the role of Helpdesk Manager, you’ll bring the following skills and experience to the role:

Exceptional leadership skills – minimum of 3 years’ experience in supervisory/management role

Knowledge of the FM sector

Experience in logging and coordinating PPM and reactive FM works

Understanding of KPI & SLA management

What’s in it for you?

This is a fantastic opportunity to join a company in the midst of a tremendous growth period, with a clear vision for the future. If you’re looking for a career move that offers both personal and professional development, this is the role for you.

Ready to make your mark?

If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Elisha Gray.