Pearson Whiffin Recruitment Ltd
Service Desk Analyst
Job Location
Suffolk, United Kingdom
Job Description
Service Desk Analyst – Suffolk – 3 month rolling contract - £290 a day
Overview
An exciting role has arisen with a leading Power Generating business in Scotland for a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.
Role & Responsibilities:
Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks.
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Testing new technology.
Administering Microsoft 365.
Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
Maintaining and updating technical documentation regularly
Essential Skills & Experience:
2+ years’ experience in a 1st/2nd line support role
Good knowledge and experience of ITIL Best Practice
Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
Passionate about IT and providing customer service
Microsoft products – Azure, Azure AD
Package:
£290 a day
3 month rolling contract
Fully onsite with the potential for 1 day a week from home
Location: Suffolk, GB
Posted Date: 10/23/2024
Overview
An exciting role has arisen with a leading Power Generating business in Scotland for a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.
Role & Responsibilities:
Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks.
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Testing new technology.
Administering Microsoft 365.
Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
Maintaining and updating technical documentation regularly
Essential Skills & Experience:
2+ years’ experience in a 1st/2nd line support role
Good knowledge and experience of ITIL Best Practice
Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
Passionate about IT and providing customer service
Microsoft products – Azure, Azure AD
Package:
£290 a day
3 month rolling contract
Fully onsite with the potential for 1 day a week from home
Location: Suffolk, GB
Posted Date: 10/23/2024
Contact Information
| Contact | Human Resources Pearson Whiffin Recruitment Ltd |
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