Assistant Housekeeping Manager

COME AND JOIN US . . .

We are currently seeking a highly organised, detailed and guest focused Assistant Housekeeping Manager to join our Accommodation Services team.

We’re one of the largest teams on the estate, dynamic and always working hard to achieve the highest possible standards in all that we do; our aim is to exceed our guests’ expectations. We work front of house, so in addition to our specific cleaning knowledge, we’re great communicators, with outstanding attention to detail.

Our rooms are as glorious as the landscape that frames them, all with 5 star luxury. Each is individually inspired by the mountains and meadows, rivers and lochs of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite, to our individually designed Estate Suites, all offer the perfect mix of homeliness and glamour.

The on target earning potential for this role is £38,371 / per annum based on a 39 hour contract - comprising a base salary of £33,871, plus a qualified estimate of £4,500 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and The Times and Sunday Times ‘Hotel of The Year 2024’, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• You’ll assist and supervise a section of our Housekeeping team as part of a team of 4 Assistant Housekeeping Managers. The areas of responsibility are, Linen room, Room Attendants, Porters, Public areas, Turndown and training
• Supporting your own learning and development, you ‘ll participate in a rotation of the reporting teams every 8 months, providing you with a great understanding of the teams’ needs as well as understanding all aspects of running the Housekeeping department
• Attending and participating in daily and monthly departmental meeting, you’ll have a key role in the set up and service of the Hotel, maintaining and continually improving the standards and quality of our service and exceeding guest expectations
• Ensuring operating costs are managed effectively, you’ll have responsibility for stocktake completion and stock ordering in the most organised and efficient ways
• Always warm and thoughtful, you and your team will make sure all guest requests and queries are responded to promptly, effectively and professionally
• You’ll check all areas before, during and at the end of each shift, ensuring our sky-high standards are maintained; you’ll also carry out daily maintenance and cleanliness checks across all areas of both guest and colleague facing areas
• Managing competing, and sometimes conflicting, priorities for you and your team, you’ll be constantly flexing your organisational muscles and creatively establishing the solutions to get these priorities right
• As a key role withing the management team of Housekeeping you will be responsible for the running of the shift for that day or evening, from ensuring that our VIP guest rooms are prepared as requested to ensuring that the team are set up for success
• Communicating with Front of House, Events and other operational area to support in planning and executing any special requests
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way.

The kind of person we're looking for:

• You have fantastic previous experience within a similar role, ideally within the Hospitality industry
• Well organised, punctual and willing to work a flexible schedule, you’re approachable, helpful and self-motivated
• A high performer that’s always looking for a better way to do things; you’re highly organised and adept at managing complex situations, invariably able to multi-task throughout the day
• You genuinely care about people, you’re compassionate, and a very natural relationship builder; collaborating with others comes naturally to you, you know that it’s the sum of the parts that will reap the greatest reward
• Up for doing things differently, you’re comfortable working in an environment where things move quickly, and where a can-do attitude is key
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way.

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme.

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2024, our full-time employees can expect to receive around £4,500 in addition to their annual salary

If you are our next Assistant Housekeeping Manager, please forward your most recent CV to us today!