Patient Service Representative

Patient Service Representative

Contract to hire: Most likely to convert to full-time

Location: Georgetown, DE - onsite

Job Summary: Supports medical office operations by handling clerical and reception duties, allowing medical staff to focus on patient care.

Essential Responsibilities:

• Manage patient data in EMR, including personal, insurance, and medical history.
• Operate office equipment (computers, fax, copiers).
• Answer calls, greet patients, schedule appointments or referrals.
• Prepare referral, lab, and x-ray documents.
• Maintain a calm reception area and assist with patient concerns or emergencies.
• Collaborate with nurses and physicians on patient communication.
• Update patient records and collect payments/copays.
• Open and close the reception area, ensuring cleanliness.
• Adhere to policies and maintain patient confidentiality.

Education and Experience:

• High school diploma or GED required.
• Two years of medical clerical experience or completion of a medical secretarial program.
• Proficiency in Microsoft Word, Excel, and Outlook; EMR experience preferred.