NMS Recruit Ltd
Audio Visual Service Desk Technician
Job Location
Preston, United Kingdom
Job Description
NMS Recruit are seeking an experienced Audio Visual Service Desk Technician to join an award-winning AV integrator with 20 years of industry experience. The role is ideal for Audio Visual Engineers looking to step away from the tools or individuals with a technical mindset and strong customer service skills.
Reporting into the Service Desk Supervisor duties will include, but are not limited to:
Take incoming service calls and addressing enquiries or product faults
Reviewing client requests and allocate works to field service engineers
Providing 1st and 2nd line support as required
Scheduling engineer call outs to site
Scheduling planned preventative maintenance visits
Monitor client's assets and provide asset management and outstanding work reports as required
Liaising with suppliers to ensure timely procurement of repaired or replacement parts and equipment
Maintaining and updating ticketing platform
Handling RMA's
Essential Skills
An excellent telephone manner
Strong communication and customer service skills
Experience with Microsoft Office
Excellent organisational and time management abilities
A natural multitasker who works well in a fast-paced environment and manage hectic schedules effectively
Benefits
Salary Negotiable Dependant on Experience
22 Days holiday, plus bank holidays and an additional day for your birthday
Pension
Additional Benefits
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us
Location: Preston, GB
Posted Date: 10/22/2024
Reporting into the Service Desk Supervisor duties will include, but are not limited to:
Take incoming service calls and addressing enquiries or product faults
Reviewing client requests and allocate works to field service engineers
Providing 1st and 2nd line support as required
Scheduling engineer call outs to site
Scheduling planned preventative maintenance visits
Monitor client's assets and provide asset management and outstanding work reports as required
Liaising with suppliers to ensure timely procurement of repaired or replacement parts and equipment
Maintaining and updating ticketing platform
Handling RMA's
Essential Skills
An excellent telephone manner
Strong communication and customer service skills
Experience with Microsoft Office
Excellent organisational and time management abilities
A natural multitasker who works well in a fast-paced environment and manage hectic schedules effectively
Benefits
Salary Negotiable Dependant on Experience
22 Days holiday, plus bank holidays and an additional day for your birthday
Pension
Additional Benefits
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us
Location: Preston, GB
Posted Date: 10/22/2024
Contact Information
| Contact | Human Resources NMS Recruit Ltd |
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