Claims Handler (Spanish speaking)

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Are you looking for an exciting opportunity to join a global reinsurance organisation and contribute to the efficient handling of claims within the Latin America & Caribbean region?

As a Claims Handler you will play a vital role in ensuring the efficient handling of claims. This position is based in Ipswich, and you will collaborate on a daily basis with associates in Mumbai, London, Miami and the Latin America and Caribbean region.

The successful candidate must have fluent Spanish language skills.

• Receive and promptly act upon claim or cash call instructions from clients, ensuring timely communication and necessary information sharing.
• Advise, update, and negotiate claim agreements with reinsurers in accordance with contract conditions.
• Effectively manage and resolve queries from clients and reinsurers, seeking assistance as needed and ensuring appropriate escalation and timely resolution.
• Develop and maintain strong relationships with clients, third parties, and reinsurers within the assigned portfolio, coordinating closely with the Client Service Manager, Operations Director, and Overseas offices as required.
• Collaborate with the Placement Support team and internal colleagues to ensure the efficient delivery of client services to Gallagher Re clients.
• Ensure accurate and organised storage of internal, client, and market correspondence on electronic filing systems, attaching necessary documents to relevant records.
• Support Account and Settlement associates in handling financial aspects promptly and securely, adhering to auditing and regulatory requirements.
• Perform Second Pair Of Eyes (SPOE) checks at relevant stages of the process, including CEM steps, ensuring compliance with sanctions protocols.
• Adhere to established Group policies and procedures, including all applicable CEM and regulatory requirements.

• Minimum A-level education or equivalent industry experience based on the role.
• Claims experience in the insurance or reinsurance industry is desirable.
• Spanish language skills are essential.
• Intermediate IT skills, including proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to organise and prioritise tasks optimally.
• Capable of working both independently and collaboratively within a team, with a willingness to learn and grow.
• Ability to build and maintain strong working relationships with brokers, clients, and markets.
• Good time management skills to meet deadlines and handle multiple responsibilities.
• Occasional travel to London may be required.
• Must be eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.