Senior Facilities Manager

Senior Facilities Services Manger (Soft Services)

London, City

Circa £55,000 + Benefits!

Our client is seeking a proactive and experienced predominantly Soft Services Facilities Manager to oversee the operational management of all soft services at their London HQ.

This includes Security, Cleaning, Reception, Hospitality & Catering, Document Solutions/Mailroom, Switchboard, Plants & Landscaping, Wellness, and other specialist third-party sub-contractors.

We have worked with client for a number of years (they are a financial services business) and know them and the facilities team very well - some we have recruited for them.

Here ais more info on this role which focuses mostly on soft services:

Key Responsibilities:

• Manage and monitor third-party contractors to ensure high-quality service delivery.
• Conduct supplier performance reviews and manage service level agreements (SLAs) and key performance indicators (KPIs).
• Oversee the day-to-day provision of soft services, ensuring consistent standards.
• Act as the key contact for all tenants, addressing their needs and ensuring a seamless client experience.
• Manage facilities services projects, ensuring timely and budget-compliant delivery.
• Set and manage budgets, identify cost-saving opportunities, and handle financial approvals.
• Ensure compliance with health, safety, and environmental policies, and support business continuity planning.

Qualifications and Experience:

• Proven experience in a similar facilities management role.
• Strong organisational and project management skills.
• Excellent communication and interpersonal skills.
• Good understanding of health and safety regulations, with relevant qualifications preferred.
• Proficiency in MS Office, particularly Excel and PowerPoint.

If you are a dedicated professional with a passion for delivering high-quality facilities services, we would love to hear from you!