IT Support Apprenticeship

Company:LOGIX

Location:[Location: Castleford or Remote, if applicable]

Job Type:Full-Time

About LOGIX:LOGIX is a leading PC building company dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience.

Position Overview:As a PC Technician at LOGIX, you will play a crucial role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems.

A Typical Day in the Job:

• PC Assembly:Build custom PCs according to customer specifications, ensuring the highest level of quality and performance.
• Testing and Troubleshooting:Perform comprehensive testing on assembled PCs, including stress tests, to ensure functionality, stability, and performance meet LOGIX standards.
• Technical Support:Handle customer inquiries and technical support calls, providing prompt, professional, and accurate solutions to hardware and software issues.
• Diagnostics and Repairs:Diagnose and repair hardware problems in customer PCs, including component replacements and software troubleshooting.
• Inventory Management:Assist in maintaining an organized inventory of PC components, tools, and supplies, ensuring all parts are accounted for and in good working order.
• Customer Interaction:Provide excellent customer service during all interactions, including educating customers on their systems, addressing concerns, and following up on repairs or builds.
• Documentation:Maintain detailed records of builds, tests, repairs, and customer interactions in our internal systems.
• Quality Control:Ensure all completed PCs meet LOGIXs quality standards and are ready for delivery or pickup.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Employee discounts on custom PCs and accessories.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment with a team of tech enthusiasts.

Desired Qualities, Skills and Knowledge (preferred but not essential):

• Essential Grading Requirements:Grade 4 in Maths and Grade 5 in English is essential.
• Technical Skills:Strong knowledge of PC hardware, components, and peripherals with hands-on experience building and troubleshooting PCs.
• Customer Service:Excellent communication skills with the ability to explain technical concepts to non-technical customers in a clear and friendly manner.
• Problem Solving:Analytical skills to diagnose issues quickly and efficiently.
• Attention to Detail:A meticulous approach to assembly and testing to ensure every PC meets our high standards.
• Team Player:Ability to work well in a collaborative team environment and contribute positively to team dynamics.

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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