Performance Analyst

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that.

We're here for the first step, the next step, and the big step.

You're not just a number to us. You've got to know you'll love working here. It's as important to us as you ‘being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply!

We are looking for a Performance Analyst to provide data analysis support to the improvement of customer experience across the delivery organisation. As well as focus on the development of root cause analysis and delivering insight to the Field Team to drive business improvement. You will be joining a close-knit team that works well together and analyses complex data in order to work alongside the wider business to drive improvements across a wide variety of metrics.

You will be accountable for:

• Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures

• Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation

• Using data to input into reports on the delivery success of couriers that identify and flag risks in real time to Regional Delivery Managers so we can drive solutions using real time information

• Using client data and analysis to support the recommend solutions for said clients to drive improvements across the delivery organisation.

• Make recommendations on priority order and the appropriate set of actions to drive compliance improvement

• Analysing data and producing reports that supports senior managers in their understanding of compliance and service data in operational areas.

To be successful in this role you will require the following:

• Excellent IT Skills in all Microsoft Packages, comfortable in handling data in all its formats with advanced Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA.

• Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels

• Experience within an analytical role with management of high volume of information

• Strong analytical skills that make you comfortable handling large amounts of data as well as being able to translate findings into solutions to drive business improvements

• The ability to present findings and translate them into structured actions

• Be able to thoroughly understand the numbers, trends, and data and come to new conclusions based on the findings

Why Work Here?

We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here's some of what we currently offer:

• Flexible working; work from home, or in the office – whatever suits you. You can also choose your working pattern – if you'd like to work full-time, or part-time, just let us know!
• 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays.
• Bonus Scheme; an annual bonus that can earn up to 15% if you really push the boundaries
• Career progression framework; map out your next steps in your career
• Pension; 3% employer contribution on top of what you choose to commit yourself
• A range of discounts from our clients
• We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We're excited for the future. Let's deliver it together.

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