Kapture CX - Project Manager - CRM Implementation

Job Description : Job Title : Project Manager. Location : Bangalore (Work from Office). Position Overview : Roles & Responsibilities : - Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients. - Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business. - Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget. - Develop project documentation -e, BRD, SOW, project plan, and resource plan. - Ensure resources assigned to projects are meeting deadlines and focused on the project activities. - Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions. - Monitor progress and status of deliverables. - Review projects for completeness of thought and consistency of approach and interface. - Ensure standards, procedures, and methodologies in the delivery life cycle are followed. - Communicate development and production status and issues to EM. - Prepare overall project schedule, milestones, tasks, and estimates. - External customer interaction worked with multiple customers with periodic follow-ups. Requirements : - Minimum 1.5 years to 6 years of experience in handling projects for implementation of ticketing platforms (required). - Minimum Qualification should be B. or B.Tech. - Engineering in computers would be preferred. - Candidates with prior experience in software implementation are preferred. - Project Management certifications like PMP, CSM, PRINCE2 would be preferred. - Candidate with techno functional experience would be an advantage. - CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage. - Should be proficient in project and bug tracking tools like Jira. - Should be Process oriented. - Ability to work with deadlines. - Should have Very Good Communication and relationship building skills. - Should have Very good skills in problem solving, planning, estimating and documentation. - Should be a Very organized professional with a great timeline and owner/ task management capabilities. - Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams. - Work in sync with tech and non tech teams. - Basic understanding of technology including API's , different types of platforms etc. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 10/16/2024