Salesforce Delivery Manager

Company Description : MOURI Tech is a Global Enterprise Solutions Provider that offers innovative and agile service and delivery-centric solutions to customers worldwide. We are committed to transforming companies into intelligent, resilient, and future-ready enterprises. With a noteworthy presence in both private and public sectors, our clientele includes Fortune 500 and top global MNCs. MOURI Tech specializes in solving complex business problems and innovating new products while delivering a rewarding customer experience. Our expertise lies in Enterprise Transformation, Application Implementation and Integration, Application Development, Cloud Strategy Development and Deployment, Advanced Analytics, Management Consulting, and Application Maintenance and Support initiatives. Our quality compliance and delivery excellence are showcased through our CMMI DEV/5 certification and various other certifications, proving MOURI Tech is a trusted and sought-after business partner. We pride ourselves on our professional attitude, subject expertise, and excellence in a plethora of business segments. Job Summary & Responsibilities : Role : Salesforce Delivery Manager Experience : 15 years Location : Skills : Salesforce Delivery Manager, Support, Jira, Salesforce CPQ, Sales Cloud, Service Cloud, Service , PMO. Agile/Scrum concepts - Looking for good experience as SDM in managing various applications, incident management and change management areas. - Communication and presentation skills as to be good. - Handling P1 incidents/escalations as to be good, Risk Management. Job Description : Required Skills : - Manage and deliver Salesforce-SalesCloud, CPQ projects as Technical manager with Focus on Support/RTB (Run the Business) Process. - Act as a technical manager for custom developments/Enhancements in order to deliver business excellence - Provide the Service delivery status (of Tickets closed, in progress, RCAs, KPIs) - Responsible for delivering as per the service contracts, SOW's, meeting/exceeding service levels- SLAs - Develop and maintain a service culture (ITSM) and identify / implement KPIs and metrics to measure and improve service performance. - Coordinate the team on respective projects; Monitor and control project costs. - Ensure governance compliance Ownership of managing budget - Consistently overview standards and quality of deliverables by implementing changes where necessary. - Provide ongoing communication/feedback to team members, in regards of engagement/project status etc. - Ensure compliance with all official internal processes/governance - Need to ensure that the PM has hands on experience in managing Scrum - Hands on with Jira tool as part of planning activity (ref:hirist.tech)

Location: India, IN

Posted Date: 10/9/2024