Engagement Manager

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes. About TCS: TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years. Skills and Responsibilities: •Engagement Manager with Strong Credit card and Banking domain experience, managing large team across both development and operational engagement Customer and Team management experience •Build Relationship at all levels and present to senior executives •Strong Delivery background and worked with targets (incremental growth and margin) •Responsible for contract, work order tracking management, Portfolio operational management •Customer escalation management Monthly/Quarterly/Yearly revenue tracking and margin ownership as per portfolio and account targets. •Business associate’s compliance management incl contracting, monthly timesheet and delivery tracking Process improvement initiatives across delivery life cycle •Grooming and Coaching associates in alignment to customer and account priorities •Review of critical program deliverables [IRD, BRS, HLDetc.] towards quality and coverage, based on working experience on Telecom and data domain areas •Ability to work along with diverse service practices in TCS for RFP/RFI/RFQ responses, proactive recommendation/solutions to build customer mind share, resource management, escalation management Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.

Location: Brampton, CA

Posted Date: 10/7/2024