Director Theater Operations

Providing strategic leadership and direction within the Entertainment division. The focus of this position will be to ensure that all entertainment venue operations provide a consistent, high-level of service excellence based on established standards and customers' expectations. The candidate must provide strategic leadership and direction for the venue operations team. The candidate selected for this role also improves revenue-generating capacity, increases productivity, upholds the image of the enterprise, and ensures a safe and efficient working environment, which is essential to the overall performance of Palms Casino Resort.

Core Job Responsibilities

• Builds and maintains strong relationships with clients, talent agencies, production vendors, suppliers, subcontractors, and team members. Manages relationships with internal departments to ensure venue experience is flawless, memorable, and executing as planned. Regularly obtains feedback from clients and guests to improve operations.
• Directs the project management of each event, from artist confirmation to settlement. Responsible for the creation and implementation of the show's strategic project plan, focusing on Best-in-Class service for artists and guests.
• Works in conjunction with the San Manuel Shared Values team to contract the entertainment acts and execute payment fulfillment. Resolves problems, questions, or concerns from entertainment vendors, performers, and guests in an accurate and timely manner.
• Manages event staff, both internal and contracted. Holds team accountable to steps of service to deliver great guest service. Ensures show quality standards are maintained, which includes providing team members with the tools necessary to complete their jobs efficiently and effectively. Ensures all security, safety, and sanitation standards.
• Identifies and informs management and resolves logistical/operational issues for events or circumstances requiring high-level attention. Develops and maintains systems to inform management and staff of the operational details, services, and logistics for each event.
• Manages departmental budget and accurately tracks/adheres to budget goals for the department. Partners with Accounting and Finance for budgetary needs, including reports on departmental revenues and expenses.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, reviewing, and directing work, evaluating, and appraising performance.
• Stays abreast of current industry, technology and other trends and best practices within areas of responsibility. Communicates pertinent internal and external information to leadership teams, peers, direct reports and team members as appropriate.
• Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.

Qualifications

• Bachelor's Degree in Entertainment Management, Marketing, Business Administration or a related field required.
• Minimum of eight (8) years of in-depth experience with proven ability to create live show production under pressure; preference for high-volume casino, resort or entertainment environment preferred.
• Minimum of six (6) years in a supervisory role, directing and coaching others.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Must be comfortable with preparing and conducting formal presentations to executives, stakeholders, and team members.
• Must possess experience in managing complex projects including the lifecycle of each performance.
• Experience in leading teams and departments within the entertainment industry including box office, ushers, ticket takers, security, and production.
• Proven ability to manage external vendors efficiently and effectively.
• Must possess keen leadership abilities, as well as organizational and strategic agility.
• Ability to prioritize and manage multiple tasks/projects to support multiple high-level executive positions and multiple marketing/entertainment verticals under his/her purview.
• High level of proficiency using Microsoft Word, Excel, PowerPoint and Outlook is required.
• Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment.
• Ability to delegate, multi-task, lead and prioritize effectively in a dynamic, fast-paced environment.
• Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
• Must be personable and professional, capable of using caution and discretion in communication.

Physical Demands:

• Work is performed in a casino / hotel setting.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke
• Incumbents may be required to work evening, weekend, and holiday shifts.
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

Location: Enterprise, NV, US

Posted Date: 10/6/2024