Documentation Specialist

We are seeking a detail-oriented Marketing Operations & Documentation Specialist with expertise in Wrike and communications to support our team in managing operational processes, documentation, and internal communications. This role will be instrumental in maintaining efficient workflow management, ensuring documentation is up-to-date, and enhancing communication efforts across various platforms. This is a contract for 11-months, and can be completed from anywhere in Canada on a remote basis. Responsibilities: Wrike Account Support: Provide backup Wrike administration during vacations and absences. Manage pre- and post-admin tasks, including preparing presentation decks and distributing follow-up resources. Handle Wrike intake forms for user provisioning, general inquiries, and account configuration requests. Maintain and update the Wrike SharePoint site, ensuring resources are easily accessible. Develop and implement a potential “Doing It Wrike” communication series, addressing user pain points based on admin feedback. MAPS Team Wrike Support: Create and update Wrike forms to support various team use cases. Process form intakes related to Martech access requests, Adobe learning subscriptions, and other team requests. Collaborate with team members to ensure proper setup for MAPS agile projects. Assist with logging and tracking Marketo change log tickets as necessary. SharePoint Management: Update the omnichannel playbook based on team feedback and PowerPoint comments. Regularly update SharePoint with new resources and documentation. Create and publish internal news postings, ensuring team awareness of key updates. Follow up on incomplete Wrike project documentation. Generate and distribute monthly analytics reports. Marketing Automation Wiki: Respond to incoming team requests by updating or creating technical documentation, configuration references, and internal guides. Perform monthly analytics reporting on the Marketing Automation Wiki to monitor usage and updates. Communications: Draft initial content for internal newsletter postings, ensuring clear and timely communication with stakeholders. Requirements: Proven experience in Wrike administration or similar project management tools. Strong organizational and documentation skills. Proficiency in SharePoint and technical documentation management. Excellent written and verbal communication skills. Ability to collaborate effectively with cross-functional teams. Experience in marketing automation tools (e.g., Marketo) is a plus. This is an exciting opportunity for someone who enjoys optimizing workflows, improving communication, and ensuring smooth operations in a dynamic marketing environment.

Location: Canada, CA

Posted Date: 10/6/2024