In office courier customer agent

Join Shorza Ltd as an In-Office Courier Customer Agent Location: Sandton, South Africa Company: Shorza Ltd Are you ready to play a vital role in the world of logistics and customer service? Shorza Ltd is seeking a dedicated Courier Customer Agent to join our dynamic team in Sandton If you thrive in a fast-paced environment and love delivering exceptional service to our UK clients, this is the perfect opportunity for you What You'll Do: Provide Exceptional Customer Support: Be the friendly voice for our UK clients, assisting with inquiries, tracking shipments, and resolving any issues with a smile. Coordinate Seamless Shipments: Manage courier bookings efficiently, ensuring timely pickups and deliveries that exceed customer expectations. Communicate Clearly and Effectively: Liaise with clients, couriers, and team members to provide updates and ensure smooth operations across all channels. Solve Problems with Creativity: Address customer concerns with empathy and ingenuity, turning challenges into positive experiences. Maintain Accurate Records: Keep detailed logs of shipments and client interactions to enhance service quality and operational efficiency. ???? What We’re Looking For: Customer-Centric Mindset: You genuinely care about delivering the best experience for our clients and colleagues. Outstanding Communication Skills: Excellent verbal and written communication abilities to connect effortlessly with diverse customers. Organizational Whiz: You can manage multiple tasks while keeping everything running smoothly. Tech-Savvy: Comfortable using computer systems and software for managing orders and communications. Previous Experience: Background in customer service, logistics, or related fields is a plus, but enthusiasm and a willingness to learn are key What We Offer: Competitive Salary: Enjoy a pay structure that reflects your skills and dedication. Career Growth Opportunities: We believe in promoting from within and supporting your professional development. Supportive Team Environment: Join a fun-loving, collaborative team that values innovation and teamwork. Employee Perks: Access to health benefits and additional perks to enhance your work-life balance. Ready to Join Us?

Location: Sandton, ZA

Posted Date: 10/6/2024