IT Support Engineer

Starting salary from £33,000 to £38,000 (inc. car allowance) + milage to site payment per annum depending upon qualifications and experience.

The Company

Beebug has over 30 years of experience in providing an extensive range of services and solutions to Schools and Businesses. We understand the importance of a fully functioning IT network and we work tirelessly to deliver a first-class service and promote the effective use of IT.

Have you got what it takes to become a valued member of our team? Can you help us provide a more inclusive and personal service to our clients? Are you a self-motivated, focused individual willing to commit to maintaining our high level of professionalism and service? If this sounds like you, we would like to offer you the opportunity to progress your career by joining our dedicated team.

An opportunity has arisen for an IT Support Engineer to join the team. The successful candidate will provide IT installation and support services from our St Albans based helpdesk and at our customers sites, most of which are located within a 1-hour drive from the office.

This role will include on-the-job training. We will show you the ropes, but previous experience is essential for this role.

Responsibilities include:

• Remote Support from our St Albans office.
• Support visits at customer sites.
• Resolving support tickets in a timely and professional manor.
• Maintaining first rate customer service.
• Taking ownership of customer issues and requests.

Requirements

• A full UK driving licence.
• Previous experience is essential.
• A genuine enthusiasm for technology.
• A strong knowledge of IT equipment and computer hardware / software.
• Good troubleshooting skills and an ability to work through issues.
• Experience of troubleshooting network issues with knowledge of switches, topology, and patching.
• Experience of installation and support of personal computers (mainly W11 and W10).
• Working knowledge of administering Microsoft Active Directory / Microsoft365 / Google Workspace.
• Ability to work to an extremely high standard in order to maintain a first-rate service.
• Good communication and customer service skills.
• A good telephone manner.
• Applicants need to be smart, confident, and well-presented.
• A Disclosure and Barring Service (DBS) check will be required and carried out by the company prior to employment.

Advantageous but not required - Knowledge or experience of any of the following:

• Data cabling.
• Audio-Video Installations.
• Access Control / CCTV installations

Package

• Starting salary will be in the range of £32,000 £35,000 + site travel costs per annum depending on previous experience.
• 20 days per annum plus bank holidays.
• Annual bonus subject to personal and company performance

No recruitment agencies please

Key Words: Field Engineer, Support Engineer, 1st Line, 2nd Line, First line, Second line, ICT, Education, Technician, Network Manager.

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