Content Specialist

Position: Content SpecialistLocation: OttawaJob Type: TemporaryQuantum Management is seeking a Content Specialist for a 3-month contract with its Ottawa-based client.Responsibilities:- Collect, produce, and edit Member Secure Website (MSW) material such as Fact Sheets, Quick Tips, Virtual Information Presentations (VIPs) and Frequently Asked Questions (FAQs) to maintain and improve the quality of information provided to CAF members- Collect, produce, and edit Supplier material to maintain and improve the quality of information provided to Suppliers- Develop and implement content on the MSW, Supplier portal and Izone sites- Conduct research to enhance Canadian Government content including identifying relevant topics, fact-checking, and analyzing sources to generate information- Write strategic and persuasive content ensuring consistency across Canadian Government groups, adherence to the brand and content style standards, and accuracy of spelling and grammar- Collaborate with teams to develop original creative content and solutions; collaborate on the execution- Update existing MSW content to reflect changes to current/future contract changes, Client specific content updates and member/transferee questions/trends- Engage in conceptual brainstorms and idea generation with teams- Demonstrate a comprehensive understanding of the writing style, message and tone unique to our client base and create content reflective of the client's personality- Create monthly content pieces, such as blogs and articles for the Ottawa Campus- Create dynamic Interactive Voice Response (IVR) messaging based on time of year, needs, and trends based on call, email, and chat interactions- Create Macro and shortcut content for use in Zendesk to improve work efficiency for email and chat interactions- Create, enhance and link the knowledge center to the new technology platform allowing for search and quick response functions for both Operations and Clients based on key words searchRequirements:- Bachelor's Degree / College Degree an asset- Exceptional attention to detail and accuracy- Excellent critical thinking skills- Knowledge of Government of Canada contracts- Strong analytical, organizational, interpersonal and time management skills- Strong communication skills, written and verbal- Problem solver who can lead team through situations through rational approach, mature judgment and clear coordination of tasks- Proven influencing, judgment, and decision-making skills- Flexibility to work additional hours as dictated by business needs- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovationAll candidates must be able to obtain/provide the following:- 2 employment verifications (volunteer experience accepted) and 1 education verification will be done via a 3rd party provider- Must be able to obtain an Enhanced Reliability Security ClearanceTo apply, please submit your resume and a brief cover letter detailing your relevant experience to Tanveer Sodhi at ottawa.tempquantum.ca.REFER AND EARN A $50 GIFT CARD For more details, click here.OUR VIRTUAL DOORS ARE OPEN We're also bringing the interviews to you by various web applications, virtually Contact us today for your next opportunity.

Location: Ottawa, CA

Posted Date: 10/5/2024