Service Designer - Senior - 12 mth CONTRACT ROLE To $90 ph – Edmonton / Hybrid (4-5 times a month in the office)

Service Designer - Senior - 12 mth CONTRACT ROLE To $90 ph – Edmonton / Hybrid (4-5 times a month in the office) Our government client in Alberta is looking for experienced Senior Service Designers for several important projects. The contracts will last for at least a year and offer a rate of up to $90 per hour. The role is hybrid with occasional travel (approximately 3-4 times a month) to the headquarters in Edmonton. The Service Designer will report to the Manager of Data Product Delivery and will be responsible for supporting a data center of excellence. This center delivers services to enable data access, analytics, and economy to support data-informed decision making. The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and data product delivery. Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as data product designs and technical opportunities. Responsibilities will include: Integration of human-centred design methods into program review and data product delivery. Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens. Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, opportunities, and solutions. Must-Have Work Experience: 6 years of experience creating journey maps and service blueprints or other visual representations of user needs. 6 years of experience facilitating and leading co-design workshops. 8 years of experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.). 8 years of experience working with digital services (services including a significant digital component; may include other channels). 8 years of experience working with organizations change for service implementation (policy, staffing, etc.). 8 years of experience working as a Service Designer on a complex project around service innovation, program review, and/or digital transformation projects. 5 years of experience working in or for the public sector. To Apply, contact: Theo Moore Morson Talent, Calgary Office Search Consultant & Regional Manager, Western Canada Mobile: 514 261 4532 Email: Theo.MooreMorsonCanada.com

Location: Alberta, CA

Posted Date: 10/5/2024