Business Analyst

Business Analyst - ServiceNow (Contract Position) Number of Positions: 1 Duration: 6 months Location: Toronto, ON, CA Must be eligible to work in Canada Hybrid position 1-2d/w onsite down Toronto Roles and responsibilities : • Proficient in using the ServiceNow Agile Development application • Understand and be able to work in an agile environment leveraging sprints • Collaborate with stakeholders to identify and document business requirements for ServiceNow implementations, enhancements, and integrations. • Analyze and document current business processes. Create process maps to visualize workflows and identify areas for improvement. • Work with technical teams to design solutions that align with business requirements, ensuring that the design is feasible and meets user needs. • Gathering/documenting the business requirements, in preparation for functional design as required • Be able to breakdown work into user stories leveraging the ServiceNow Agile Development application • Develop user stories and acceptance criteria to clearly communicate requirements to developers and ensure that delivered solutions meet business expectations. • Participate in testing phases, including creating test cases, executing tests in UAT, and validating that solutions meet requirements before deployment as required • Develop training materials and user documentation to support end-users in understanding and effectively using the ServiceNow platform as required • Act as a liaison between business units and technical teams, ensuring clear and consistent communication throughout the project lifecycle. • Support change management initiatives to help users adapt to new processes and tools implemented in ServiceNow. • Conduct business process reviews, journey mapping, and user experience validation based on need • Construct workflow charts and process and system diagrams; studying system capabilities; writing system specifications, and other supporting architectural documents • Daily monitoring of service support requests and troubleshooting reported business system application production issues • Draft ServiceNow Knowledge Articles as required • Flexible to other responsibilities within role. Must SKILS & EXPERIENCE •3 years in a ServiceNow Business Analyst role •Experience writing process maps •Excellent interpersonal skills •Excellent technical writing skills •Excellent communication skills •Development background is an asset •CBAP certification

Location: Toronto, CA

Posted Date: 10/5/2024