Catalog Analyst

Catalog Analyst Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Catalog Analyst with proven technical acumen and experience in SQL, jira and proven client facing interaction to place at our client. Start date: ASAP. Location: Remote/ PST HOURS Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Diana Baraky at dbarakyapexsystem.com Term: 6-month contract (potential for extension) Hours: Monday to Friday, 9am-5pm, 37.5 hours per week Our Client is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Our Client’s same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. The New Partnerships Catalog Analyst will be focused on launching large new retailers. You will become the expert on their catalog and how it functions and appears on. You’ll leverage your technical aptitude to ensure the timely resolution of complex issues with the catalog and storefront, diagnose root causes, and identify long-term solutions to recurring issues. You’ll leverage your customer-facing skills to build and maintain a collaborative and productive relationship with our retailers. You will serve as a trusted advisor to our retailers by ensuring a smooth launch on the platform, assessing ongoing storefront health, and identifying areas of opportunity. You’ll partner internally across functions to launch the retailers and identify opportunities to drive platform adoption and retailer growth. You will be a personable communicator who enjoys having a customer-facing role and solving technical challenges. Your day to day: - Onboard new retailers and their product catalogs onto our Client’s platform - Review audit reports and resolve errors to ensure the integrity of data and excellent customer experience - Ensure accurate data, as well as a storefront aesthetic, to reflect the highest standards of customer experience - Verify and classify products that directly affect customer experience - Assist with daily tasks and special projects to improve the speed to onboard retailers and internal process, working cross functionally as needed - Identify and troubleshoot any inconsistencies or issues with the team; work closely with Product & Engineering to identify and resolve ongoing issues - Lead calls with retailers to onboard and resolve issues - Triage tickets effectively - Perform storefront audits and QA Must Haves: - 2 years working in customer-facing and technical account management roles - Experience in client service roles preferred - A high level of organization and attention to detail - SQL experience required - Ability to translate technical concepts to a non-technical audience - Strong communication skills and ability to work with C-suite, Director, and Manager-level contacts - Strong problem-solving skills and ability to think creatively about solving problems – Solutions oriented and results-driven - Ability to manage multiple projects simultaneously with shifting priorities and constant deadlines - Sound judgment and discretion with sensitive data - Must be comfortable with ambiguity - Proficient in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word)

Location: British Columbia, CA

Posted Date: 10/5/2024