Regional Soft Services Lead

Job Role: Regional Soft Service Lead (Greater London South East)
Location: Greater London / Kent & Sussex
Salaries from: £43,248.75 up to £50,000 including allowances

We are seeking a dedicated Regional Soft Services Lead to join our team at GFSL
Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment.

Are you an experienced and driven Soft Services Specialist who upholds high standards in respect of delivery of Soft Services whilst driving performance and excellence.

Are you ready for your next step? Are you naturally organised with an ability to coordinate, motivate and support others in high-pressured environments?
Do you have experience in soft facilities and facilities management with well-developed people management skills? If you're ready for your new challenge, quick to learn, enthusiastic and willing to share your skills and experience and contribute, we want to hear from you.

It takes hundreds of people in corporate support to ensure the smooth running of our operations and site-based functions, we are committed to driving the smooth and safe delivery of facilities maintenance; like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community.


As a Regional Soft Services Lead, you will have the opportunity to work alongside experienced and passionate colleagues who vary from Payroll, Attract, Projects, Finance, to Commercial & Supply Chain, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all.


If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference.


We are a Ministry of Justice business who provides critical and time-bound services to HMPPS, and are looking for a Regional Soft Services Lead with any combination of:

• TFM Industry Experience -Essential
• Demonstrable Leadership Skills - Essential
• Ability to work under pressure and prioritise task management - Essential
• Ability to organise, manage and direct diverse teams - Essential
• Practical application of safe working practices - Essential
• Excellent communication skills - verbal and nonverbal - Essential
• Strong leadership, management, and interpersonal skills - Essential

If this sounds like you, we would like to hear from you!


Explore a varied and rewarding career at GFSL.
Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society.


Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts.


You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress and explore facilities careers where you can make difference.


Pride In People.
We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves.
We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all.
We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone.


GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Spring 2026. As the programme unfolds, we will learn more.


Pride in People - Do the Right thing - One Team
An ISO 9001 Certified Company

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