Creditor Liaison Advisor

Who are we?

We’re MoneyPlus. We help people live better. Life isn’t always simple, that’s why we do what we do. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all. We’re people who take care of people. We’ll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals.

Tough problems and challenges are no match for us. We’re a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others. If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.

Why do we need you?

We’re looking for a Creditor Liaison Advisor to join our team. The principal responsibility is to interact directly with all creditors as well as manage all inbound and outbound communications, ensuring effective and timely responses.

What’s in it for you?

We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:

• Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 23 days holiday allowance per year, with the opportunity to buy extra days if you need them.
• Discounts – Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site café, tea and coffee, and fresh fruit.
• Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
• Café – We want our people to be happy and healthy, which is why we provide an award winning subsidised café that serves free healthy breakfast every morning and discounted meals throughout the day.
• Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
• Wellbeing –We provide a free cashback healthcare plan, our very own 24/7 free to access gym, MoneyPlus Fitness, and an onsite Wellbeing Counsellor, as we’re committed to looking after your physical and mental health.
• Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.

Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/

What do we need you to do?

• Effectively manage all outbound calls out fromthe department, either taking the action to service and resolve the creditor’s enquiry or by setting tasks and follow up actions.
• Accurately updating debts managed under plans, inputting data received from creditors (letters, e mails, spreadsheets, telephone conversations) ensuring the notes reflect the information obtained.
• Proactively contact creditors where required, negotiating appropriately to ensure the best outcome is achieved for the consumer.
• Effectively question and challenge any declined offers, interest where not frozen, and further collections activity, to ensure that the core product is being managed to a highquality, meeting consumer’s expectations.
• Note files accurately and concisely with any follow up actions ensuring all follow up work is completed, notifying the consumer of any changes.
• Remain positive, polite, and professional to preserve the reputation and integrity of the business.
• Meet all compliance requirements, giving correct and best advice in line with company processes and procedures along with all regulatory requirements.

What skills and experience do we need you to have?

• Understanding of availabledebt solutions in the UK. specifically, IVA and Debt Management in preferred but not essential.
• Enthusiastic to learn and develop new skills.
• Have experience in a similarly fast paced, targeted service environment.
• Understand methodology and application of consumer experience and first call resolution.
• Organisational skills with the ability to plan and prioritise own workloads with initiative.
• Prides self on quality and is motivated by performance targets and providing excellent customer service.
• Willingness to be flexible dependent upon the demands of the business.

Are you ready to join us?

At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!