People Systems Support Agent

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the worlds leading job platform.

Join our team and you'll be responsible for providing expert support in troubleshooting software issues, guiding users, and suggesting system improvements.

Working in the people department, you will ensure our systems run smoothly, empowering the entire company to operate efficiently and deliver on our mission.

You will play a vital role as we reimagine the labor market to make it work for everyone.

Your responsibilities:

• First Line Support:Serve as the initial contact for People Systems queries, adhering to SLAs.
• Troubleshooting and Issue Resolution:Investigate and resolve technical issues in collaboration with relevant teams.
• Testing and Functionality Support:Support end-to-end testing and provide feedback on system performance.
• Training and Documentation:Maintain and update training materials, and conduct training sessions.
• Change Management and Project Support:Participate in change management initiatives and contribute to improvement projects.

• Language Proficiency:Fluent in German and English with excellent communication skills for clear user interactions.
• Technical Skills:Proficient in troubleshooting software issues, familiar with ticketing systems, CRM, and HRIS.
• User Support and Training:Provide empathetic support, create user guides, and conduct training sessions.
• Process Improvement and Experience:Suggest system improvements and bring experience in 1st line support for people systems.
• Work Environment and Independence:Work independently, prioritize effectively, and adapt to a fast-paced environment.

Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Pension contribution up to 10%
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model
• Volunteering days
• and you can bring your dog to the office!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

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